The VNA of Northwest Indiana has been a provider of older adult services for more than 50 years. As a nonprofit hospice provider, we give care to anyone and everyone regardless of their ability to pay, in their home, nursing facility, hospital or in our Horton Hospice Center in Valparaiso. The VNA of NWI is also the Meals on Wheels provider for Porter County, provides LifeLine alert systems, and offers the Phoenix Center for children and teens experiencing grief. We are also launching a comprehensive palliative care program.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.