Club Pilates Crown Point

Reviews

• RR

  RuthAnn Ruffle

  2 days ago
  1.0
  Sharing my experience. I highly recommend supporting local, family-owned fitness centers that genuinely care about their customers. This was, without question, one of the worst customer service experiences I have ever had. During the introductory class, we were told there was no contract, no commitment, and no cancellation fee.  Based on those representations, I signed up.  When circumstances later required me to cancel, I was charged a $100 cancellation fee. What was most frustrating was not just the charge itself, but the lack of communication. Multiple emails went unanswered for an extended period despite repeated attempts to resolve the issue. Instead of engaging in a constructive conversation, I ultimately received a response stating that the matter was considered closed and that there would be no further communication.  Ironically, this response came from the manager (Tondra), who was the one who verbally represented that there was no contract or commitment.   I requested that management review any available recordings from the introductory class and noted that others who attended the same class could corroborate what was said. I also raised concerns about inconsistent treatment, as another individual from the same class was not charged the same fee. Those concerns were never meaningfully addressed. Regardless of the contractual dispute, the way this situation was handled left me feeling ignored, dismissed, and misled. Good customer service requires transparency, responsiveness, and a willingness to address customer concerns. Unfortunately, that was not the experience.
• GP

  Gwen Perfetti

  6 days ago
  5.0
  Club Pilates Crown Point is phenomenal! The staff is very motivating fun and friendly. The establishment is very clean and it's just an overall good feeling in the building when you arrive. Michele is the absolute best and so is Lauren and Liz. I haven't taken classes with the other instructors to comment, but those three are top notch.
• TM

  Tiara Moore

  Oct 7, 2026
  5.0
  I had a great experience during my free 30 minute session. The instructors and staff were super nice and did a great job explaining the reformer machines, each movement, and their membership plans. The 30-minutes was the perfect amount of time for an intro and made the 50-minute normal session time seem do-able! You definitely feel the burn, but in a good way! The instructors are also very accommodating if you have any injuries or physical concerns. And there's classes available throughout the day which is nice and accommodates multiple schedules. The facilities were very clean as well I'll be sure to join another class!
• KT

  Kathleen Tomasik

  Oct 6, 2026
  5.0
  The instructors are absolutely terrific. They give clear instructions during class, offer personal assistance if needed and are very motivating. I have taken a variety of classes and have had many different instructors and they all have been great. I also appreciate the physical location of the club which is 10 minutes from where I live. The club is clean and inviting. I am so happy to be a member of Club Pilates. I like the option to work out at other Club Pilate locations, too. Thank You club for being in my life.
• EB

  Elise Ballard

  Oct 3, 2026
  5.0
  I started at Club Pilates Crown Point when they opened in June. I was really nervous to come to a group class, but quickly realized no one is judging you. Everyone is focused on their own movements. The staff are very helpful and attentive to ensuring you are doing the moves correctly to prevent strains/injury. I have more energy and feel stronger than I have in years. I also love that they offer different types of classes and have later hours to accommodate my work schedule.