Pearle Vision

Reviews

• DJ

  Daisy Jayne

  Apr 14, 2026
  1.0
  Absolutely horrible can't say how unprofessional these people were and what a horrible job they did in one paragraph
• SB

  Sharon Bushong

  Apr 6, 2026
  5.0
  Everyone is so nice and helpful!
• PC

  payton cable

  Aug 29, 2025
  5.0
  I’ve been coming to this eye doctor for 9 years and I’ve seen lots of people come and go, but Tom is amazing at what he does. He is very friendly and very welcoming and just easy to talk to. I totally recommend coming here!!
• MB

  M B

  Jul 28, 2025
  5.0
  Excellent customer service! Great frame selection!
• SC

  Shauna Cole

  Aug 31, 2019
  2.0
  I live in Zionsville and came in for my appointment 30 minutes early to accommodate the office staff in the case they were ahead or behind schedule. The front desk staff couldn’t find my file and the appointment was scheduled 2+ weeks in advance. I’ve been a patient for a few years with this company. When they did find my file, the appointment itself was fine and was fairly quick. The doctor gave professional service and took care of everything I needed. Afterwards the wrap up service and payment was fine. I received my glasses and had them adjusted at a partner store to make sure they fit and everything was lined up. The staff at that store informed me that the lenses was loose and needed reset. Nobody inspected them before they gave them to me. The frames were extremely tight and very uncomfortable because the other store staff couldn’t adjust them because they weren’t their frames. Also we found out they did not get the right type of lenses because I requested to have transitions and she confirmed with me at the appointment she put it on there but they were not transition lenses. We had to pay an additional charge for them to fix the problem. It took 3 weeks before I finally called to get information of the replacements coming in. I was told they just came in. Would be checked in and ready for me Saturday morning. I arrived between 9&10am to pick up my new lenses because I needed to be somewhere by 11. The front office staff was not professional about the pick up. She blamed the other office staff member I spoke with for why the lenses weren’t ready and proceeded to give excuses why it may take longer for her to help me because of the other girl’s mistake. While assisting me she kept stopping to take care of non pressing tasks prolonging the pick up process. It took over 30 minutes just to get my new glasses. Extremely disappointed with the service on the front end of everything. The unprofessionalism of the front staff put a bad taste in my mouth. Even though the offer to make it right caused additional trips it was the least they could do after all I paid good money for the product.

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