Eyemart Express

Reviews

• EJ

  Eli Jah

  Sep 17, 2026
  5.0
  Office staff were very helpful
• SM

  S M

  Aug 30, 2026
  1.0
  Absolutely Terrible Experience — Eyemart Express Takes No Responsibility I would give Eyemart Express zero stars if I could. This was one of the worst customer service experiences I have had. I brought my glasses into Eyemart Express for a simple adjustment, and their employee broke them while making the adjustment. You would think a company would take responsibility when one of its employees damages a customer's $800 glasses while servicing them. Apparently not. When I asked them to fix the glasses, I was told they were "out of warranty" and there was nothing they would do. That excuse is completely unacceptable. The glasses weren't broken because of normal wear and tear, and I didn't break them. Eyemart Express broke them while they were adjusting them. Hiding behind a warranty expiration instead of taking responsibility for damage caused by their own employee is incredibly poor business practice. To add insult to injury, I went to America's Best Contacts & Eyeglasses and purchased a new pair for approximately $400—half of what Eyemart Express charged me for my original glasses at $800. So not only did Eyemart Express break my glasses, they refused to make it right, and I subsequently found essentially the same type of purchase elsewhere for half the price. After paying $800, I expected significantly better quality and customer service. Instead, I was left with broken glasses and a company that apparently believes its warranty is more important than taking responsibility for its own actions. Eyemart Express broke my glasses and then refused to do anything about it. That's not customer service—that's passing the problem onto the customer and hoping they go away. I will never spend another dollar at Eyemart Express, and I strongly recommend considering other options before giving this company your business. Based on my experience, there are better choices—and apparently much cheaper ones.
• JJ

  jae

  Jan 31, 2026
  5.0
  Everyone here is super nice! the lovely lady at the front was very patient with us & very kind! They took us same day & our glasses were also made in 30 minutes !! Best eye doctor I’ve been to, 10/10 experience.
• MM

  MetaleX music

  Jan 31, 2026
  5.0
  I had excellent service. Had my eye exam, picked out some glasses and was all done in less than an hour! Friendly, professional an fast! I got 3 pairs of glasses and a pair of sunglasses for around $85 and insurance covered the rest. The 2 for $40 deal is great! Highly recommend Eyemart Express! 🤘
• CP

  C Paytas

  Nov 4, 2023
  5.0
  Completely professional and extremely kind-every person I met was great to talk with! They make you comfortable and explain how to maximize your benefits while shopping for glasses, which were ready 34 mins after my appointment! Love my glasses and will definitely be back for different styles and future eye exams.

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