Question 1

When should I go to an urgent care?

Accepted Answer

For non-life-threatening conditions that need prompt attention — examples include abdominal pain/stomachaches, allergic reactions, colds/flu-like symptoms, cuts/scrapes/bites, earaches, headaches, fractures/sprains (with x-ray when available), strep/sore throat, sexually transmitted disease testing, sports physicals, upper respiratory infections and urinary tract infections.

Question 2

What's the difference between urgent care and an emergency room?

Accepted Answer

Urgent care treats non-life‑threatening conditions that need prompt attention; emergency rooms treat life‑threatening conditions or injuries that could result in permanent disability.

Question 3

Do you offer sports and camp physicals?

Accepted Answer

Yes. Urgent Care locations offer sports and camp physicals. If a school or camp specifically requires an MD signature, contact the Urgent Care to confirm an MD will be available.

Question 4

Do I need to make an appointment?

Accepted Answer

No. Walk‑ins are accepted. You can also use the site’s “Save a Spot” option to reserve a place in line and reduce wait time.

Question 5

Do you accept walk‑ins until closing time?

Accepted Answer

IU Health aims to see patients up until closing, but walk‑ins may be limited based on availability. Use Save a Spot or On‑Demand Virtual Visits if needed.

Question 6

Is urgent care a substitute for primary care?

Accepted Answer

No. Urgent care is intended to supplement primary care by addressing immediate, short‑term health needs rather than long‑term health management.

Question 7

What ages are seen at urgent care?

Accepted Answer

Patients ages 3 months and older are seen at IU Health Urgent Care.

Question 8

How much is a typical urgent care visit?

Accepted Answer

For insured patients, deductible and/or copay is collected at time of service and the insurer is billed; IU Health bills any balance after the insurer processes claims. Self‑pay rates are described as affordable for patients without insurance.

Question 9

What insurance options do you accept?

Accepted Answer

IU Health Urgent Care accepts a wide range of commercial, Medicaid, Medicare and VA plans (examples listed by IU Health include Aetna, Anthem/Blue Cross plans, Blue Cross and Blue Shield, CareSource, Cigna, Humana, Indiana Health Network, TRICARE, UnitedHealthcare and others).

Question 10

What if I don't have insurance?

Accepted Answer

IU Health states its rates are very affordable for self‑pay patients.

Question 11

How do I pay my urgent care bill?

Accepted Answer

IU Health accepts most insurance plans and accepts cash, checks and credit cards. See the IU Health ‘Pay a Bill’ page or call 1.888.IUHEALTH for billing questions.

IU Health Urgent Care - Bloomington

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