Question 1

When should I go to an urgent care?

Accepted Answer

For medical issues that are not life-threatening but need prompt attention — for example: sore throat, flu-like symptoms, minor cuts, sprains, minor fractures (x-ray may be available), urinary tract infections, earaches and similar conditions. For life‑threatening problems, call 911 or go to the nearest emergency room.

Question 2

What's the difference between urgent care and an emergency room?

Accepted Answer

Urgent care treats non-life-threatening illnesses and injuries on a walk‑in basis. Emergency rooms are for life‑threatening conditions or injuries that could cause permanent disability and require immediate, advanced care.

Question 3

Do you offer sports and camp physicals?

Accepted Answer

Yes. IU Health Urgent Care locations offer sports and camp physicals. If your form requires an MD signature, contact the urgent care ahead of time to confirm MD availability.

Question 4

Do I need to make an appointment?

Accepted Answer

No appointment is required — walk‑ins are accepted. You can also use the 'Save a Spot' option to reserve a place in line and reduce wait time. On‑Demand Virtual Visits are available as an alternative (hours noted on the site).

Question 5

Do you accept walk-ins until closing time?

Accepted Answer

The goal is to see patients up until closing, but walk‑ins may be limited based on capacity. Using 'Save a Spot' or a virtual visit can help avoid being turned away close to closing.

Question 6

Is urgent care a substitute for primary care?

Accepted Answer

No. Urgent care supplements your primary care provider for immediate needs. Your primary care clinician should manage long‑term and preventive care.

Question 7

What ages are seen at urgent care?

Accepted Answer

IU Health Urgent Care sees patients ages 3 months and older.

Question 8

How much is a typical urgent care visit?

Accepted Answer

Costs vary by insurance. For insured patients, deductible and/or co‑pay are collected at time of service and the clinic bills your insurer; you may be billed later for any remaining balance. Self‑pay (no insurance) rates are typically lower than emergency care and vary by service — contact the clinic for specifics.

Question 9

What insurance options do you accept?

Accepted Answer

IU Health accepts most major commercial plans, Medicare, Medicaid, TRICARE and many regional networks. The location page lists accepted insurers (Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, UnitedHealthcare, Medicare, Medicaid and others).

Question 10

What if I don't have insurance?

Accepted Answer

IU Health Urgent Care offers affordable self‑pay rates for patients without insurance.

Question 11

How do I pay my urgent care bill?

Accepted Answer

IU Health accepts most insurance plans and accepts payment by cash, check or credit card. For billing questions visit the IU Health 'Pay a Bill' page or call 1.888.IUHEALTH (1.888.484.3258) Monday–Friday, 8 am–4 pm.

IU Health Urgent Care - Avon

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