The Carle Auxiliary and The Carle Foundation built the Guest House to provide a home away from home for families of intensive care patients. Adjacent to the Hospital, the Guest House features 12 bedrooms, each with a private bath, communal living room, kitchen, dining room, laundry facilities and a computer with internet access. Two rooms are handicapped accessible (ADA Compliant). Rooms are assigned as needed so family members can be close to loved ones in intensive care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.