Club Pilates

Reviews

• NM

  Nadleen Mubarak

  Jan 27, 2026
  1.0
  DO NOT GO HERE! STEPHANIE AND JAMIE ARE WORST CUSTOMER SERVICE YOU WILL DEAL WITH! Stephanie has a very poor attitude and believes she owns the studio. Jamie says she does her job but does not read or reply to emails properly. Immediately cancel your membership if you believe you are getting correct Pilates work outs. Check out real studios. This is the McDonald’s version of the Pilates. Stephanie and Jamie should be fired for their poor service after hanging up the phone while I was speaking to cancel my membership after a month of trying to. Jamie said she sent the link but look below there is nothing. Stephanie covers for her employees wrong doing while all the instructors have no idea what they’re doing. Please stay away and check out a real Pilates place you will never see results here!
• SY

  Susan Yauch

  Oct 4, 2025
  5.0
  I have been a member of Club Pilates in Park Ridge for seven years. I think the studio is amazing. It has run beautifully by Stephanie, many great instructors, including Lizzie in my opinion is the best. I highly recommend the studio to anybody who is thinking about giving Pilates a try.
• AC

  Ann Creighton

  May 28, 2024
  1.0
  I love the instructors here. I have learned so much from them in the past 8 months. The classes are amazing. The operational part is not. I am sorry I have to give this review but the scheduling and response to the scheduling glitches are unacceptable. I have been removed from classes 11 times in the past three months. The last 8 times have happened in the past two weeks. I have all the cancellation emails,( and the confirmation ones) and have supplied them to the manager. The manager agrees that this is not on my end. However, she is unable to do anything about it. She wants to cancel my membership and give me a new one completely. This will lose all of my classes and history. I would not be on the schedule for another 3 weeks. The manager cannot do anything else and told me I can not have access to anyone in corporate to speak directly about this situation. The manager has informed me that I am the only one who ever had this problem. I was believing this, until a friend of mine signed up for today's 630 am class, yesterday. She was on the wait list as number 8. This was one of many classes I was canceled on. I was the first on thewaitlistt for the same class since last week. I woke up at 5 am - dressed and waited to see if an opening happened and I would get into the class. I did not make the cut. My friend who was in 8th place did. She enjoyed her class and was surprised I was not there. Instead, I was waiting by my phone to see if an opening happened. I called the manager and still nothing she can do. I am the only person this happened to in the entire company. Is that true? The first time I was cut from a class- I took the blame- thought I did something. I did not. The third time I was cut, I went in without knowing it and was informed I was not on the list but another student was on it twice. That student confirmed she did not sign up twice for it . There is no way to sign up twice for the same time slot. Has anyone else had any experience like this?
• KH

  Kevin Hunt

  Feb 1, 2023
  5.0
  Great instructors Nice staff

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