JourneyCare Hospice

Reviews

• KS

  Kevin Summers

  Jul 31, 2026
  1.0
  My father was put on hospice for his cancer and Journeycare was supposed to help him in his time of need, not actively hurt by forgetting to put in for his pain meds. JourneyCare was in the process of transitioning to a new medical equipment supplier and unfortunately they were “back ordered” on medical beds, oxygen and competent employees. No assistance or instruction was given for how any of this equipment worked. It was dumped off and I was left putting together everything with no instructions. His nurse left after her first visit 3 days after he was placed on hospice saying they would fix everything and put everything in as a stat order but after 6 hours we called to check the status and nothing was entered. This went on for days before we switched services. Find another hospice provider. The care of your loved ones deserve better.
• FC

  Felicia Cheston-Dean

  Jun 26, 2026
  1.0
  I rarely write reviews, but I feel obligated to share my experience with JourneyCare. We chose them based on their promises of compassionate hospice care and positive reviews, but our experience was deeply disappointing. The nursing staff frequently struggled with basic colostomy care, often leaving my father and his surroundings soiled. My father was also handled roughly during bathing and repositioning, causing him unnecessary pain. Medication refills and essential supplies were repeatedly delayed despite multiple requests. Most concerning was that the nurse often relied on my 80-year-old mother to perform much of my father's physical care instead of providing the assistance hospice is supposed to offer. Scheduled RN and CNA visits were also frequently missed. When I reported these concerns, management was dismissive and defensive rather than compassionate or accountable. At such a difficult time, our family needed support—not added stress. We ultimately ended JourneyCare's services. Based on our experience, I cannot recommend them. If you choose this hospice, I strongly encourage you to closely monitor the care your loved one receives.
• PD

  Paul Deger

  Oct 26, 2020
  1.0
  While the initial person we contacted (Heidi) and our assigned nurse (Karen) where compassionate and responsive, the rest of experience with Journeycare was disappointing. Due to the referral being made on a Friday afternoon, our brother did not receive hospice care until Monday afternoon and he died 12 hours later. From what we were told by 2 staff, new patients are a lower priority on the weekend and basically he had to linger w/o appropriate changes in medications for two days. If we knew about such a delay in comfort care, we would have gone elsewhere.
• BY

  B Y

  Aug 17, 2020
  5.0
  Thank you all the nurses who took care of my best friend sue.. I could not be there but I know they were.

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