Brand Certified
JourneyCare Hospice
3.5(44 reviews)
Certified by JourneyCare Hospice • Aug 16, 2026
Business Details
11950 South Harlem Avenue, Palos Heights, IL
60463, United States
Certified by JourneyCare Hospice • Aug 16, 2026
(844) 656-8763
Certified by JourneyCare Hospice • Aug 16, 2026
https://journeycare.org/
Certified by JourneyCare Hospice • Aug 16, 2026
About
Certified by JourneyCare Hospice • Aug 16, 2026
Home Health Care ServiceAddus HomeCare
JourneyCare is a nonprofit, community-based organization that provides care and support to families living with serious illness. With 40 years of healthcare leadership and expertise, JourneyCare has achieved national recognition for growth, innovation, community partnerships and best practices in caring for seriously ill adults and children. JourneyCare is licensed to serve 13 counties covering 5,600 miles in the Chicago region and is the largest provider of hospice and palliative care in Illinois.
Location
Certified by JourneyCare Hospice • Aug 16, 2026
Hours
Certified by JourneyCare Hospice • Aug 16, 2026
Monday8:00 AM - 5:30 PM
Tuesday8:00 AM - 5:30 PM
Wednesday8:00 AM - 5:30 PM
Thursday8:00 AM - 5:30 PM
Friday8:00 AM - 5:30 PM
SaturdayClosed
SundayClosed
Reviews
3.5
44 reviews
5 stars
26
4 stars
2
3 stars0
2 stars
1
1 star
15
- KSKevin SummersJul 31, 20261.0My father was put on hospice for his cancer and Journeycare was supposed to help him in his time of need, not actively hurt by forgetting to put in for his pain meds. JourneyCare was in the process of transitioning to a new medical equipment supplier and unfortunately they were “back ordered” on medical beds, oxygen and competent employees. No assistance or instruction was given for how any of this equipment worked. It was dumped off and I was left putting together everything with no instructions. His nurse left after her first visit 3 days after he was placed on hospice saying they would fix everything and put everything in as a stat order but after 6 hours we called to check the status and nothing was entered. This went on for days before we switched services. Find another hospice provider. The care of your loved ones deserve better.
- FCFelicia Cheston-DeanJun 26, 20261.0I rarely write reviews, but I feel obligated to share my experience with JourneyCare. We chose them based on their promises of compassionate hospice care and positive reviews, but our experience was deeply disappointing. The nursing staff frequently struggled with basic colostomy care, often leaving my father and his surroundings soiled. My father was also handled roughly during bathing and repositioning, causing him unnecessary pain. Medication refills and essential supplies were repeatedly delayed despite multiple requests. Most concerning was that the nurse often relied on my 80-year-old mother to perform much of my father's physical care instead of providing the assistance hospice is supposed to offer. Scheduled RN and CNA visits were also frequently missed. When I reported these concerns, management was dismissive and defensive rather than compassionate or accountable. At such a difficult time, our family needed support—not added stress. We ultimately ended JourneyCare's services. Based on our experience, I cannot recommend them. If you choose this hospice, I strongly encourage you to closely monitor the care your loved one receives.
Frequently Asked Questions About JourneyCare Hospice
I still want to drive and take a few short trips. Can I be on hospice and do this?
YES – we will support you in living your life to the fullest. We encourage our patients to go out and do what they feel up to, and what brings them joy. We will help you do the things you love for as long as you are able.
I live alone. Can I sign up for hospice if I do not have a primary caregiver who lives with me?
YES – You may elect the hospice benefit while living alone. Our staff will work with you to determine your plan for receiving care when you are unable to care for yourself or live alone.
What do I do if I need help at night or on the weekend?
We have staff available to make visits 24 hours a day, seven days a week all year long. A hospice nurse will respond to your call for help within minutes to discuss your problem and determine the best action to take.
Can I still use my own doctor?
YES – The patient’s primary physician is part of their hospice team and can be as involved as they would like. We will communicate with your primary care physician on a regular basis. You can continue to see your primary care doctor as needed for your medical care.
What is the hospice stance on physician assisted suicide and euthanasia?
Hospice neither prolongs life nor hastens death. Studies have shown that one of the primary reasons patients consider physician assisted suicide is their fear of a painful and difficult death. Our hospice team is skilled in identifying and managing symptoms associated with end of life so that the patient and their loved ones can experience a peaceful and comfortable death.
Do I have to have a Do Not Resuscitate (DNR) order or other advance directives before I enter hospice?
NO – However, by entering hospice the patient is acknowledging that they are giving up on aggressive treatment to prolong life. Our staff will work with the patient and their loved ones to help them understand advanced directives and to make decisions on the type of end of life support they would like.
Should I wait to choose hospice until I am really certain that nothing else can be done?
NO – Making the decision to choose hospice earlier affords the patient and their loved ones adequate time for symptom and pain management and the development of a trusting relationship with their hospice team. Your hospice team has a depth of knowledge and experience with end-of-life matters. They will be there to answer your questions and help you be better prepared for this journey. One of the most common statements people make is, “I wish I had chosen hospice sooner.”
If I live longer than six months, are the services cut off?
NO – Because no one can precisely predict an end-of-life timeline and patients often improve (and actually live longer) when receiving hospice care, there is no limit on the length of time patients can be on hospice. They must simply continue to meet the Medicare hospice guidelines for appropriateness.
What does the hospice admission process involve?
The process is really pretty simple and easy. The patient must have a physician’s order authorizing the hospice evaluation. A member of our hospice team will meet with the patient and family to explain the hospice benefit and services provided. A hospice Registered Nurse will perform a physical evaluation and review the patient’s medical records to ensure they meet hospice guidelines. If the evaluation shows that the patient meets hospice guidelines, their physician will give the hospice permission to begin care. The patient or their designated decision maker must also sign a form electing the hospice benefit. The entire process may only take a few hours.
Who makes the decision about entering hospice and choosing the specific hospice agency?
By law, the patient or their designated decision maker has the authority to elect hospice and select the hospice agency. Your physician, hospital discharge planner or facility social worker may make recommendations, but the final decision of which hospice will best serve you and your family is yours.
What do I have to do to get hospice care?
Anyone can inquire about hospice services. You can call us (or another hospice that serves your area) and request an evaluation. We will contact your physician to obtain his/her approval to perform a hospice evaluation. You can also call your physician and ask them to contact us directly for a referral. If your loved one lives in an assisted living facility or nursing home, the facility social worker will be able to assist you in requesting a hospice evaluation. If your loved one is hospitalized, you can talk with the hospital discharge planner to request hospice services.
Brand Certified Facts from JourneyCare Hospice
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