Warby Parker Orland Park Crossing

Reviews

• CD

  Christine D

  1 day ago
  5.0
  Dee was super helpful without being overwhelming. The store was cute and organized. It was actually a fun experience picking out glasses. Some features do cost more and frames are not all the same price.
• GD

  Gwennetta Dunlap

  4 days ago
  1.0
  I've visited this store on several occasions. My prior visits the staff was friendly, patient and helpful! On my most recent visit, I went in because I oredered a pair of glasses online, and the prescricption was not correct because my vision was blurred wearing the glasses. When I entered the store, there were 3 workers behind the counter, not one of them acknowledged me; no greeting, no smile, no gesture...nothing! I explained my situation, and was immediately accused of entering the wrong presciption at the website when ordering the glasses. After repeating it was my fault; I asked for a resolution and was told I had to resolve online. Ive worked customer services for years in several industries and its really disappointing when a person whose duties include customer service doesnt have customer service skills. No acknowledgement of my presence, no empathy, no willingness to help; just overall a horrible interaction! The staff there; the 2 women and 1 men in particular who were there this past saturday, really needs customer service refresher training. Customer service tip for them: Treat others the way you want to be treated!
• DM

  Dawna Major

  Aug 21, 2026
  5.0
  From the moment I walked in, staff was engaging. The staff were polite and very helpful. The doctor was very friendly, thorough and helpful. Most definitely will recommend this location and Warby Parker to my family and friends.
• TO

  Tereen Oestricher

  Aug 18, 2026
  5.0
  Great location. Wonderful and knowledgeable staff who were extremely helpful. Excellent exam with Dr Suzie. She explained everything and was just so kind. I was so happy with the experience I brought my partner in to get his exam as well
• JG

  Jill Ganeshan

  Aug 5, 2026
  5.0
  I received cheerful, professional, and courteous assistance from Leah when going in to replace my lens. She gave me options since my window to return the frames passes. I came away so grateful. Brian was also most helpful when I stopped by last Saturday. Fairly new to prescription glasses, he schooled me well on how to wear progressive lenses. He also put me in the right direction re: my comfort level with the script. Dee was off the charts patient with me when I initially selected my frames in May. I tried on nearly a dozen glasses, and she, along with my husband helped me make a stylish choice compatible to face. She was also fun! I am so glad there is a brick & mortar Warby Parker in Orland Park.