Club Pilates

Reviews

• KS

  Karvel Sims

  May 12, 2026
  1.0
  Extremely unprofessional experience from start to finish. Staff communication was poor, questions were brushed off, and the overall customer service felt careless and disorganized. The environment did not feel welcoming or well managed at all. For a business that expects people to trust them with memberships and commitments, they should handle customers with a lot more professionalism and respect. Definitely disappointed with the experience.
• DJ

  Dajahnay Johnson

  May 12, 2026
  1.0
  Very disappointed with how this company handled my situation. I had been communicating with them for months explaining my circumstances — I’m currently pregnant, unemployed, and no longer living in the area. Despite being transparent and trying to work with them, they still proceeded to charge my card $199. What makes this even worse is that my card was locked, and I never received the phone calls they claimed they made regarding removing the freeze on my account. This was never clearly discussed with me beforehand, nor properly authorized verbally. Instead of showing understanding during an emergency and financial hardship, they chose to ignore my concerns and refuse a refund. Customer service and compassion clearly do not matter to this company once they have your payment information. I would strongly recommend others be cautious when dealing with memberships and billing with this company.
• DL

  Danielle Lamb

  Apr 28, 2026
  1.0
  I would not recommend this place, particularly for people of color. My friends and family booked an introductory class nearly two months ago, but the experience was marked by repeated cancellations and inconsistent communication. After multiple scheduling issues, we called to confirm everything had been resolved. During that conversation, a staff member made an inappropriate remark asking whether we were “actually coming to participate or just to play,” which felt dismissive and unprofessional, as if our time and commitment were not being taken seriously. This was especially frustrating given that we are all working professionals who value our time and have been committed to our fitness journeys. Despite this, we chose to give the business another opportunity. Unfortunately, our reservations were canceled again just days before the scheduled class, with the explanation that they “need people who actually want to sign up.” This felt unfair and judgmental, as we were not given a genuine opportunity to participate. Overall, the experience was disappointing and left us feeling dismissed and disrespected
• PR

  Pier Rogers

  Apr 28, 2026
  1.0
  My friends and family were so excited to come to an intro class scheduled for May 3rd at Noon. Unfortunately, there were “issues” with scheduling and some reservations were canceled, after they were confirmed. We sorted it out, or so we thought. Last week, additional confirmation texts and calls were sent by your team members, when we were ALL already confirmed for our class. Today, we were informed that we were all being canceled because they want to reserve the class for those who, “actually want to sign up”. We signed up for the FREE intro class back in March! We wanted to give it a try and then sign up if we liked it. We were never given that chance. I believe we were judged based on our names at registration. We’ve had issues since. It’s Otherwise, why cancel? If there’s only 12 spots why allow 23 to register? I’m disappointed and disgusted in the way this was handled. I’ll never support this location. So glad, I never paid my hard earned money to attend a class.
• BS

  Brazil Stamps

  Apr 28, 2026
  1.0
  I would not recommend Club Pilates Oak Park to anyone—especially if you’re new and just trying to give it a chance. I signed up for a class, only to have it canceled with a weak excuse about them “wanting people to actually sign up.” That makes zero sense because I did sign up. Instead of welcoming a potential new client, they were dismissive and unprofessional. I wasn’t even given the basic opportunity to attend one class and decide if I liked it. That’s not how you treat people who are interested in your business. The whole experience felt off and left a bad impression. As an African American woman, it also made me question how welcoming and inclusive this place really is. Save your time and money—there are plenty of other studios that actually respect new clients.

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