Warby Parker Oakbrook Center

Reviews

• CK

  Carole K

  6 days ago
  5.0
  My husband and I were very impressed with the excellent customer service that we received from David at this location. He was an absolute pleasure to work with from start to finish, and was very knowledgeable about the product. Thank you, David, for all of your help in picking out the perfect pair of glasses for my husband!
• ET

  Elena Oyenque Taylor

  May 13, 2026
  5.0
  My first REAL glasses and had a fantastic experience! Jaz was really helpful guiding me in what size frames would best suit (and not be a good choice) for my progressive prescription. Endlessly patient as I am really picky. Thank you Jaz!
• DW

  Desmond Watt

  May 11, 2026
  5.0
  I've been to this Warby Parker location many times, and have been a long-time customer in general, but my most recent visit there really highlighted the kind of people that work for this company. Just days after placing a new glasses order for my younger daughter who is completely reliant on her glasses, her existing frame broke. The new glasses aren't scheduled to be delivered for another week or two. We have a backup pair just in case, but it's a slightly outdated prescription, which is no fun to wear when you're 10 years old - headaches, frustration, etc. Thinking she had to deal with this situation for a few weeks was understandably upsetting. One call to the Warby Parker store and Julian came to the rescue. They confirmed they had the same frame in stock at the store and could quickly swap out her lenses. Good as new in 5 minutes! As much as the process was quick and easy, what really stood out was the care and empathy they showed all along. Great people, great service. I'll be back again in the future.
• GM

  Gabrielle Mota

  May 8, 2026
  5.0
  Great walk-in experience, efficient and professional staff. Good selection of lenses & frame costs are included together in the price (nice). Easy same day booking via their corporate phone number.
• SW

  Scott Whitebone

  May 2, 2026
  1.0
  My glasses were set to be delivered in two weeks. When I did not get an update, I called, and was told they were being remade for quality assurance and would be an additional two weeks. I asked if the shipping could be expedited and was told no, and was also told no discounts on future orders, rebates, etc would be provided as well. It’s simply unprofessional to make the customer have to call to check in, and to not even expedite shipping. If it were a few days it wouldn’t be a big deal, but this is twice the initial delivery time.

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