Suburban Gastroenterology

Reviews

• RS

  Robert Simon

  2 days ago
  1.0
  Was prescribed a high dose and wanted to try a lower dose. Called 4 times and left messages, used MyChart messaging, spoke to various staff but was unable to get anyone to respond to the request. DO NOT use this organisation unless you love utter frustration
• AS

  Ashley S

  6 days ago
  2.0
  I’ve had good experiences with this office up until today, November 2nd, at approximately 12:36 PM. I called the front office regarding a delay with my medication refill. Apparently, a request had been submitted for half a dose rather than the full dose of my Budesonide foam. However, the pharmacy explained that the medication comes as a complete kit/box and cannot be dispensed as a half dose. They’ve been waiting for a response from the office and recommended that I contact the office directly to help speed up the process. When I explained the situation to the receptionist, I was met with an unnecessarily irritated and frustrated tone. She responded, “OKAY, WHO’S YOUR DOCTOR?!” I gave her my doctor’s name, and she proceeded to say, “Okay, let me transfer you.” Almost immediately after being transferred, I heard an automated message stating, “Sorry, this extension does not exist. Goodbye.” Based on the tone of the interaction and how abruptly the call was transferred, I was left wondering whether I had intentionally been transferred to an incorrect extension out of frustration. Regardless of the intention, this was not an appropriate way to handle a patient’s concern. I called back to request the correct extension for my doctor’s medical team, only to be given yet another incorrect extension. Not only was I met with an unprofessional attitude for simply following the pharmacy’s instructions, but I was also left without the information I needed to resolve an issue involving my medication. I hope this feedback is taken seriously and that patients are treated with more patience and respect moving forward.
• DZ

  Danette Zutter

  Oct 11, 2026
  5.0
  If there were 10 stars, I don’t think that would even be enough!! Dr. Kastin is professional, kind and has a great calming way about him, especially if you’re nervous. The facility was spotless, the check-in process was quick and easy and the entire team made a procedure I was anxious about feel like a breeze. Everyone that was part of his team was amazing. Dr. Kastin took his time explaining everything after the procedure was over and the entire team made you feel like you were the one and only patient. That is a great great feeling.
• JL

  Juan Lupian

  Sep 25, 2026
  5.0
  Very satisfied with all personally doctors are great
• MW

  Mick Warshaw

  Sep 17, 2026
  1.0
  I called them to ask about a drug interaction from a prescription. They got back to me 10 days later. I called them to get a refill on said prescription. No response. They scheduled me for a colonoscopy/upper endoscopy, then called me before I got home to cancel the scheduling. The doctor seemed very nice and professional while I was in front of him, but the complete inability of anyone there to pick up the goddamned phone is a major red flag. I guess it's a good thing google has answers to my medical questions. Unfortunately, you still need to see an MD to get prescriptions for drugs that are not dangerous or habit forming, so the cartel continues to exercise outsized influence on everyone's lives.