SBL Hospice cares for and supports people who are terminally ill and their families in their homes and facilities they live in. It's a comprehensive program of care dedicated to controlling pain, relieving discomfort, and supporting the terminally-ill patient physically, emotionally, and spiritually. Hospice services are provided to every patient regardless of ability to pay. SBL Hospice serves 20 counties in East Central Illinois from its office in Mattoon.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.