Sarah Bush Lincoln's Emergency Department (ED) is equipped with 27 private treatment rooms so patients can be cared for with greater comfort, while reducing the spread of infection. The ED is certified by Illinois Department of Public Health as an Emergency Department approved for Pediatrics (EDAP).
The ED is open 24 hours a day, seven days a week to all people, regardless of their ability to pay for service. Staff provide emergency care for many common injuries and illnesses, as well as caring for worsening chronic conditions, and providing immediate life-saving interventions. It is accessible by walk-in and ground ambulance, with a helipad to transfer critically ill patients to other facilities for highly specialized care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.