LensCrafters

Reviews

• ON

  Oyu Ninj

  May 12, 2026
  5.0
  I recently used the OneSight program through LensCrafters. My first experience at the Old Orchard location was disappointing. Even though I arrived earlier than some customers, I felt ignored while staff prioritized people purchasing glasses orders. The employee assisting there came across as rude and unwelcoming, which made the experience uncomfortable. However, my experience today at the Touhy Ave location was completely different. Isabella was incredibly kind, patient, and professional. She treated me with respect, explained everything clearly, and made me feel genuinely helped and valued. I really appreciated her excellent customer service and positive attitude. Thank you, Isabella!
• AD

  Almira Dapcevic

  Apr 21, 2026
  5.0
  Amazing experience! Doctor Fostiak was nothing but a pleasure ! Highly recommend !!
• MS

  Maria A. Saudagar

  Apr 14, 2026
  5.0
  I don’t even have the words to describe this appointment. It had been way too long since I last had my eyes checked, and I walked in a little nervous but every single person made the experience feel so easy and comfortable from start to finish. From the front desk to check-in, pre-testing, and the final exam. Everything was seamless. Titi (office manager), Leslie (check-in), Helen (pre-check), and Dr. Fostiak - truly an amazing team of kind, reassuring, and professional people. Thank you all so much for turning something I was anxious about into such a great experience and for helping me find my very first pair of glasses ❤️
• RS

  Rhonda Stone

  Apr 11, 2026
  5.0
  Choosing frames is usually daunting for me but it was pretty easy at the LensCrafters in Lincolnwood at District 1860. Only a few other people were in the store at the time which was nice. Will pointed me in the right direction after looking at the current the size and characteristics of the frames I was looking for. I didn’t want oversized or fashion type glasses. I went to those areas selected several from each. He even selected a few that he thought I might consider based on my old frames. I narrowed it down to three and had a tough decision between two. I decided on one of the two. Will took the measurement required for progressive lens bifocals. I paid and was on my way. Will was very helpful & pleasant. I enjoyed the interaction with him and his assistance with selecting my frames. I also inquired about getting another pair of glasses and have 30 days to decide if I’ll get a pair of prescription sunglasses or not. Wish optical stores still had a lab on the premises. Apparently, those days are gone. I’ll be notified when they are ready for pick up, within 10 days or so.
• AM

  Argelia Martinez

  Apr 3, 2026
  1.0
  Poor customer service provided to a first-time customer. The receptionist was not friendly or approachable when conducting the eye exam before the sitting with the doctor. When I accompanied my fiance for this part of the eye exam because he wasn’t feeling well, she replied “Why to stand there?” Then she proceeded to have him sign a disclosure in the dark room without turning the light on. It would have been a better idea to provide paperwork in the waiting room where it is well lit. During the exam the receptionist and/or assistant was so robotic going through procedures with no interest in talking to us as first-time customers. It was so awkward that my fiance asked to not do the air pressure test for his right eye. She seemed to not care. The doctor was friendlier to my fiance. Midway through the exam my partner expressed concerns about his vision and honest feedback. The conversation moved into an awkward direction when the eye doctor proceeded to question and lecture my fiance about his anxiety; it felt like inappropriate advise to a first-time patient that he just met for 15 minutes. Instead of making us feel more comfortable or welcomed, we felt like it was a transactional visit to begin with and the doctor stepped out of his lane lecturing my partner about his anxiety when he was having a bad day. The eye recommendations were factual and made sense. Credibility was lost due to the failure to build a relationship with us as first- time clients. I will be scheduling my annual exam with a different provider.

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