Hopedale Medical Complex (HMC) is staffed by 300 dedicated employees and healthcare professionals. HMC includes a 25-bed acute care hospital, 59-bed nursing home, 70-bed assisted and independent living facility, 34,000 square foot Wellness Center, the Midwest Vascular Institute, and four satellite doctor’s offices in area towns. Located a short distance from Peoria and Bloomington, HMC offers a wide variety of quality healthcare services from skilled physicians who practice both primary care and surgery.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.