Club Pilates Glenview

Reviews

• II

  I

  Sep 26, 2026
  2.0
  Would not book here again. Was made to feel unwelcome and after reading a couple other reviews, I see I am not the only one who has experienced this. Not a place that fosters comm building a supportive, kind community.
• OC

  Oyu Ch

  Jul 15, 2026
  1.0
  I understand the importance of being on time, but a strict 5-minute rule is not always reasonable. I was late only once, and it was just 6 minutes, but the instructor did not allow me to join the Pilates class. People who are more than 10 minutes late usually miss too much of the lesson, and I understand that. But being 1–2 minutes over the limit because of an unexpected situation should be considered. Sometimes things happen, and there should be some understanding
• SM

  Sara M

  Jul 3, 2026
  1.0
  I had an extremely frustrating experience at this Club Pilates location. I booked my class through ClassPass several days in advance and received a confirmation. Then, Club Pilates canceled my reservation only about an hour before class. I didn’t see the email because I was already getting ready and on my way to the studio, so I arrived expecting to take the class. When I got there, I was told I wasn’t on the roster by who I believe was the instructor, Kelly Moore, who was also working the front desk. What made the experience even worse was her attitude. Instead of trying to understand what happened or help find a solution, she repeatedly asked whether I was at the correct location in a condescending tone, even after I showed her my ClassPass confirmation multiple times clearly displaying the correct studio, date, and time. Rather than acknowledging that Club Pilates had canceled my reservation, she made me feel as though I had somehow made the mistake. It truly seemed like she canceled my reservation on purpose to make space for others. Not once did anyone apologize for the inconvenience or take responsibility for the last-minute cancellation. I wasted my time driving to the studio only to be turned away because of an issue that was completely outside of my control. If you partner with ClassPass (which is a choice btw), you need a reliable reservation system and staff who know how to handle these situations professionally. Canceling a reservation only an hour before class with virtually no notice, then making the customer feel like they’re at fault, is unacceptable.
• MA

  Mary Lou Scinto Allen

  Jul 25, 2024
  5.0
  Love love love my Pilates classes! Staff is awesome!
• LJ

  Leah Jang

  Jun 17, 2024
  1.0
  Honestly do not waste your money here. Ridiculously expensive unless you do the unlimited membership and come everyday, but good luck with that because it is impossible to book a spot unless you book weeks ahead for every single class. If you have emergencies come up and can’t make it to the class? You have to pay them! (While they don’t give you your money back if you couldn’t book all your classes in time). I was paying $50 a class including their enrollment fee(why they need an enrollment fee is a mystery as well because there is nothing that should cost money) and they didn’t let me into the class because I was 7 min late to an hour class. Terrible customer service for the price! I ended up wasting $100 altogether because I fell sick another time and didn’t cancel the day before. Who plans to be sick? They also ask members to sanitize after themselves during their paid classtime, and of course people don’t sanitize thoroughly because not enough time. I once was told to get out because I took some time. Pilates itself is a good exercise, just not at this place.

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