Club Pilates

Reviews

• SM

  Sara M

  Jul 3, 2026
  1.0
  I had an extremely frustrating experience at this Club Pilates location. I booked my class through ClassPass several days in advance and received a confirmation. Then, Club Pilates canceled my reservation only about an hour before class. I didn’t see the email because I was already getting ready and on my way to the studio, so I arrived expecting to take the class. When I got there, I was told I wasn’t on the roster by who I believe was the instructor, Kelly Moore, who was also working the front desk. What made the experience even worse was her attitude. Instead of trying to understand what happened or help find a solution, she repeatedly asked whether I was at the correct location in a condescending tone, even after I showed her my ClassPass confirmation multiple times clearly displaying the correct studio, date, and time. Rather than acknowledging that Club Pilates had canceled my reservation, she made me feel as though I had somehow made the mistake. It truly seemed like she canceled my reservation on purpose to make space for others. Not once did anyone apologize for the inconvenience or take responsibility for the last-minute cancellation. I wasted my time driving to the studio only to be turned away because of an issue that was completely outside of my control. If you partner with ClassPass (which is a choice btw), you need a reliable reservation system and staff who know how to handle these situations professionally. Canceling a reservation only an hour before class with virtually no notice, then making the customer feel like they’re at fault, is unacceptable.
• IR

  Inna Rojkova

  Feb 23, 2026
  2.0
  My experience overall wasn’t a great fit — the pricing felt high given the waitlisted classes and crowded environment. As a working mom with two kids, my schedule is very fluid, and the packed classes along with the strict cancellation policies made it difficult to participate consistently. I also didn’t feel the studio environment was set up to comfortably support members with that level of volume. I agree with the other reviewers about the front desk staff. The only person who made me feel welcomed was Nancy.
• YZ

  Yujiao Zou

  Jan 31, 2026
  1.0
  I have been to this studio for more than a year, previously with good experience and liked the coaches there a lot. Today The front desk lady didn’t let me in because I was late for 6-7mins, she said the rule is no later than 5 mins, she was with no empathy even I told her that I drove 15 mins on the snowing day to get there, the road condition was not good. Considering I was in another class yesterday and observed one lady was late for more than 10mins and she was let in! I was upset for sure and the front desk lady said I was yelling at her, I was not yelling at her but absolutely unhappy! I lost the class credit! I won’t go to the studio anymore.
• DM

  Donna Mikhail

  Jul 26, 2024
  5.0
  Best instructors. They’re always watching your form and making adjustments that are best fit for you and your body. I’m already seeing great results. Love the location it’s always so clean and is in a great plaza where there’s delicious salads next door. Staff is so friendly and is willing to help out with anything they can. I look forward to coming as often as possible!
• JL

  jennifer lay

  Feb 23, 2021
  5.0
  I love going to Club Pilates Glenview, it's a great studio with excellent instructors who are motivating, challenging, friendly and fun. I especially enjoy Mary Ellen's classes, and Mark, Allison, Erin and Jenny are fantastic too. Highly recommend the studio!

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