LensCrafters Optique

Reviews

• FM

  Faith Mendoza

  May 7, 2026
  1.0
  Terrible experience and they just lost a long time customer because of it I got my eyeglass exam in Sept 2025 I didn’t need glasses but they still do the exam along with my contact exam. I didn’t need glasses in Sept when I went so I had no way of knowing the prescription they wrote was to strong for my eyes. I went to target to purchase glasses April 2026 and used the prescription from LensCrafters and the prescription was to strong. I went today to have them check my prescription in my old eyeglasses they added astigmatism in my left eye. I explained that it was to strong and my eyeball physically was hurting I could not wear them without feeling my eyes straining to hard to adjust. They told me to go back to target so I did and target told me I had to go back to LensCrafters and have them rewrite my script. So I go back to LensCrafters and ask them to waive the exam fee $69 since I already used my insurance. They told me they could not do that because it was past 3 months. I ended up paying and had the exam and they kept everything the same and took off the left eye astigmatism. I came back to target and they told me it was unnecessary for LensCrafters to do the exam that they would of just removed the astigmatism. In addition Target said it was a little fishy for them to have me come to target that they may of wanted the sale for themselves maybe hoping I’d get a refund and then purchase glasses with them. I specifically told the employee that they didn’t have the lens I wanted that’s why I purchased with target. I do not appreciate the run around and then having to retake the exam only for the dr to remove the astigmatism and the entire prescription be the same. I want a refund for the $69 I paid today or I will be taking my business to target.
• TW

  Terri Widder

  May 1, 2026
  5.0
  Outstanding service by Juwan. Not pushy but informative.
• LM

  Lejla M

  Apr 24, 2026
  5.0
  After my appointment got cancelled at Elgin Family Eye Care due to incompetent front desk staff I decided to book an appt with LensCrafters. It was very easy to book an appt that worked best with my schedule, and they were extremely friendly on the phone while booking which was a plus! I got to my appt, I was greeted immediately and didn’t wait long to be seen. Kyle was doing my prep, very nice and easy going. Made me chuckle a few times. Definitely made me feel comfortable and I wasn’t nervous. ( I hate going to the eye dr btw) The dr was extremely thorough, did not rush. Asked me if I had any questions, which made me feel very seen as a patient. Her professionalism was awesome. Next I was then working with Juwan. He was very friendly, helped me pick out glasses with another worker there. Ensured I was billed correctly per my insurance. Gave me price breakdowns and the benefits of each lenses and what will be best suited for me. I would give this staff a 10/10. Made me feel so important, and cared for. They truly do care about their patients and go above and beyond. I won’t go to any other place again. My search is over. Thank you!
• DC

  Daniel Caban

  Mar 30, 2026
  1.0
  Went into the store to purchase glasses. Everything was fine. They called and stated the glasses were delayed. That was fine. Then communications stopped. when I called the first time, they stated the glasses shipped and would be ready in a couple days. I waited three days and called again and they stated that the glasses just shipped that day. Very frustrating communication was nonexistence. I had to follow up really and overall terrible experience.
• GO

  Geneva Orive

  Mar 30, 2026
  5.0
  Went to purchase glasses the other day and had a wonderful experience thanks to iridian and hamza!

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