LensCrafters Optique

Reviews

• GM

  Glenn Mastalski

  Jun 29, 2026
  5.0
  Juwan was the best technician I have ever experienced with eyeglasses. Extremely knowledgeable and professional. He exactly where to go to find the frames I was looking for. Juwan thoroughly explained all the features I wanted and gave me a great price on frames and lenses. Highly recommend!
• DM

  David E McEacharn

  Jun 24, 2026
  4.0
  Very friendly.
• EC

  Ed Cornelio

  Jun 4, 2026
  1.0
  Went in 5/13/26 for an eye exam and ordered glasses. Was told about 2 weeks for them to come in. Came in on 5/22/26 and was told the glasses were not in but they had been shipped (lie 1) and would be there 5/27/26. Went in on 5/27/26 and was told the glasses were not in but had been shipped (lie 2) and that the system doesnt tell them when the glasses will come in (lie 3) but should be here any day. Received a voice mail 5/28/26 telling me the glasses had not yet shipped and were still being worked on at the lab, promise date of 6/3/26. Went in today, 6/4/26 and the glasses are not here. Was told new promise date was now 6/10/26. I asked to cancel my order and was told I could not cancel my order until the glasses have arrived (lie 4). Was told they would call the lab to see what the delay was, and call me with more info. They left me a voicemail with no info and to call them back. I called back and was told the frames I wanted (which i was twice told were already shipped) were back ordered but the lab has them now and is planning on shipping them... 6/10/26. I asked to cancel my order and was told I have to be in the store to do that. Beyond frustrated, beyond inconvenienced at this point, and am done being lied to. Go someplace else. 6/18/26 Edit: Went in on 6/13/26, surprise surprise, glasses still had not shipped. Cancelled my order. Ordered the same glasses on glasses.com (for cheaper might i add) on 6/14/26. They arrived today 6/18/26. 5 day turnaround. You lost a customer Lenscrafters.
• JS

  John Stombres

  May 23, 2026
  5.0
  Juwan Lockhart was very helpful. He was courteous and helpful. Thank you Juwan!
• FM

  Faith Mendoza

  May 7, 2026
  1.0
  Terrible experience and they just lost a long time customer because of it I got my eyeglass exam in Sept 2025 I didn’t need glasses but they still do the exam along with my contact exam. I didn’t need glasses in Sept when I went so I had no way of knowing the prescription they wrote was to strong for my eyes. I went to target to purchase glasses April 2026 and used the prescription from LensCrafters and the prescription was to strong. I went today to have them check my prescription in my old eyeglasses they added astigmatism in my left eye. I explained that it was to strong and my eyeball physically was hurting I could not wear them without feeling my eyes straining to hard to adjust. They told me to go back to target so I did and target told me I had to go back to LensCrafters and have them rewrite my script. So I go back to LensCrafters and ask them to waive the exam fee $69 since I already used my insurance. They told me they could not do that because it was past 3 months. I ended up paying and had the exam and they kept everything the same and took off the left eye astigmatism. I came back to target and they told me it was unnecessary for LensCrafters to do the exam that they would of just removed the astigmatism. In addition Target said it was a little fishy for them to have me come to target that they may of wanted the sale for themselves maybe hoping I’d get a refund and then purchase glasses with them. I specifically told the employee that they didn’t have the lens I wanted that’s why I purchased with target. I do not appreciate the run around and then having to retake the exam only for the dr to remove the astigmatism and the entire prescription be the same. I want a refund for the $69 I paid today or I will be taking my business to target.

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