Holy Family Medical Center in Des Plaines, IL, part of Prime Healthcare, is the only Long‑Term Acute Care Hospital (LTACH) in Northwest Chicagoland. Our 178‑bed facility specializes in complex medical care, respiratory failure treatment, ventilator weaning, wound care, and rehabilitation therapy for critically ill patients needing extended hospitalization. As the first LTACH in Illinois accredited by The Joint Commission for Respiratory Failure, we deliver advanced, compassionate, multidisciplinary care focused on recovery and long‑term healing.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.