Brand Certified
JourneyCare Hospice
5.0(5 reviews)
Certified by JourneyCare Hospice • Aug 30, 2026
Business Details
240 Commerce Dr., Crystal Lake, IL
60014, United States
Certified by JourneyCare Hospice • Aug 30, 2026
(779) 994-1208
Certified by JourneyCare Hospice • Aug 30, 2026
https://journeycare.org/
Certified by JourneyCare Hospice • Aug 30, 2026
About
Certified by JourneyCare Hospice • Aug 30, 2026
Hospice & Long Term Care
JourneyCare Hospice provides compassionate care, confidential comfort, and support to our patients and their families 24 hours a day, 7 days a week and is a member of the Addus family of companies. For over 40 years, Addus HomeCare has been one of the nation’s top providers of personal home care and support services and is committed to providing high-quality, cost-effective care that gives people the freedom to remain in their homes.
Location
Certified by JourneyCare Hospice • Aug 30, 2026
Hours
Certified by JourneyCare Hospice • Aug 30, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
5.0
5 reviews
5 stars
5
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1 star0
- TTTWApr 14, 20265.0I can't say enough about the compassion and professionalism of JourneyCare. Our team was exceptional and made a very difficult situation manageable. They were supportive, answered all of our questions, were patient with everyone and had great insight into the journey and the personalities involved. They handled everything with dignity and respect - and humor. They were available when we called and exhibited great patience and compassion throughout. I cannot express how grateful we are as JourneyCare made a difficult and emotional time seamless. There is such comfort in having "someone to call" and there were there! Kelly, Marcy and Patty were amazing and we will always be grateful to them and the entire team.
- KBKaty BellDec 7, 20255.0It was wonderful having Journey Care with us during this time. They are very supportive and truly caring for all our needs. They walked us through the process answering all our questions while treating us all with dignity and respect. We had interactions with several nurses and each one was able to comfort and explain things to us in a way we could understand. Thank you all for your outstanding care for mom.
- CGchik “chikg33k” g33kApr 12, 20255.0Our family has tremendous gratitude for our Mom's hospice Team: Samantha, Lea, Marcie, Paul, Trista, Edward and Lisa - we refer to them at the "A" Team. The "A" Team were compassionately attentive and empathetically caring. They were comforting as they explained the profound process of transitioning. They quickly adapted to the needs of our Mom and our family. They did everything within in their power (and then some) to ensure our Mom's comfort. Words alone can never express the thankfulness we have for the Crystal Lake JourneyCare Hospice "A" Team and staff!
- DHDawn HayesSep 8, 20245.0I can't say it enough how wonderful my moms hospice team was. Just to name a few,Kate Donna , pastor Steve the volunteers who sat with mom when I needed a break ..Debbie her cna who mom loved ..I can't name everyone but thankyou for being here for me and my family .seeing my mom go through this was so painful but we never want our loved ones to suffer ..Again I appreciate you all and what you do..Dawn Hayes
- DKDino KatrisJul 17, 20245.0we never really understood what hospice care really entails, during our sad and horrible time of my during my father’s passing. I will say that if it wasn’t for Mallory and her staff I couldn’t imagine the difficulty of taking care of my father in such a proper way. They gave him his dignity as he was leaving us. And when they weren’t there, it was so easy to get a hold of them when We needed assistance. It was also nice having someone help me with my mom as she was grieving. Thank you, journey care Mallory, you are an angel.
Frequently Asked Questions About JourneyCare Hospice
I still want to drive and take a few short trips. Can I be on hospice and do this?
YES – we will support you in living your life to the fullest. We encourage our patients to go out and do what they feel up to, and what brings them joy. We will help you do the things you love for as long as you are able.
I live alone. Can I sign up for hospice if I do not have a primary caregiver who lives with me?
YES – You may elect the hospice benefit while living alone. Our staff will work with you to determine your plan for receiving care when you are unable to care for yourself or live alone.
What do I do if I need help at night or on the weekend?
We have staff available to make visits 24 hours a day, seven days a week all year long. A hospice nurse will respond to your call for help within minutes to discuss your problem and determine the best action to take.
Can I still use my own doctor?
YES – The patient’s primary physician is part of their hospice team and can be as involved as they would like. We will communicate with your primary care physician on a regular basis. You can continue to see your primary care doctor as needed for your medical care.
What is the hospice stance on physician assisted suicide and euthanasia?
Hospice neither prolongs life nor hastens death. Studies have shown that one of the primary reasons patients consider physician assisted suicide is their fear of a painful and difficult death. Our hospice team is skilled in identifying and managing symptoms associated with end of life so that the patient and their loved ones can experience a peaceful and comfortable death.
Do I have to have a Do Not Resuscitate (DNR) order or other advance directives before I enter hospice?
NO – However, by entering hospice the patient is acknowledging that they are giving up on aggressive treatment to prolong life. Our staff will work with the patient and their loved ones to help them understand advanced directives and to make decisions on the type of end of life support they would like.
Should I wait to choose hospice until I am really certain that nothing else can be done?
NO – Making the decision to choose hospice earlier affords the patient and their loved ones adequate time for symptom and pain management and the development of a trusting relationship with their hospice team. Your hospice team has a depth of knowledge and experience with end-of-life matters. They will be there to answer your questions and help you be better prepared for this journey. One of the most common statements people make is, “I wish I had chosen hospice sooner.”
If I live longer than six months, are the services cut off?
NO – Because no one can precisely predict an end-of-life timeline and patients often improve (and actually live longer) when receiving hospice care, there is no limit on the length of time patients can be on hospice. They must simply continue to meet the Medicare hospice guidelines for appropriateness.
What does the hospice admission process involve?
The process is really pretty simple and easy. The patient must have a physician’s order authorizing the hospice evaluation. A member of our hospice team will meet with the patient and family to explain the hospice benefit and services provided. A hospice Registered Nurse will perform a physical evaluation and review the patient’s medical records to ensure they meet hospice guidelines. If the evaluation shows that the patient meets hospice guidelines, their physician will give the hospice permission to begin care. The patient or their designated decision maker must also sign a form electing the hospice benefit. The entire process may only take a few hours.
Who makes the decision about entering hospice and choosing the specific hospice agency?
By law, the patient or their designated decision maker has the authority to elect hospice and select the hospice agency. Your physician, hospital discharge planner or facility social worker may make recommendations, but the final decision of which hospice will best serve you and your family is yours.
What do I have to do to get hospice care?
Anyone can inquire about hospice services. You can call us (or another hospice that serves your area) and request an evaluation. We will contact your physician to obtain his/her approval to perform a hospice evaluation. You can also call your physician and ask them to contact us directly for a referral. If your loved one lives in an assisted living facility or nursing home, the facility social worker will be able to assist you in requesting a hospice evaluation. If your loved one is hospitalized, you can talk with the hospital discharge planner to request hospice services.
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