Pearle Vision

Reviews

• DH

  Demi Heat

  May 13, 2026
  5.0
  This store was amazing Helpful and kind
• RR

  Raul

  Apr 23, 2026
  1.0
  Horrible experience, if i could leave 0 stars i would but i cant so i am only leaving the 1 star, please be aware that they do not look out for their customers and only try to profit as much as possible from them. So here is my experience.. I was sold display glasses which had a few scratches which i was ok with but had a unremovable logo which i was not aware of at the time of the purchase and so when i got home and tested them out it made it seem as if i had a tattoo under my eye so i went back the following day to see if i can either have the lens or glasses replaced, i did not care if they were cheaper as long as they did not have the logo at the bottom of the lens and right away he was unwilling to do anything to provide me with assistance and said unfortunately there is nothing they can do once the sale is complete and so he then decides to pop off the lens off the frame and states that i should just wear the frame like that. This was by far one of the worst experiences i have had in years.
• LB

  Linda Barham

  Apr 17, 2026
  5.0
  Great service and selection of glasses.
• IT

  Isaiah Trotter

  Feb 20, 2026
  1.0
  rarely leave negative reviews, but this experience needs to be shared. I purchased a pair of glasses for over $500, and from day one they have caused significant discomfort, especially pain in the back of my head. I returned to the Crest Hill location over three separate times to have them adjusted, and each time they were still not fitted correctly. The issue was never properly resolved. What’s even more frustrating is that I was told I could not exchange the glasses despite the company policy stating they will “make it right” within 30 days of purchase. That policy was not honored in my situation. I found it extremely difficult to work with the staff at the Crest Hill location. The overall experience was disappointing, especially considering the amount of money spent. Out of frustration, I visited the Oak Brook location and they corrected the issue on the first try. The difference in service was night and day. Oak Brook was professional, knowledgeable, and efficient. They also have a much better variety of frames to choose from. I would strongly recommend going to the Oak Brook location instead of Crest Hill. Based on my experience, Crest Hill Pearl Vision was a very poor experience.
• MW

  Madeline Wasielewski

  Feb 16, 2026
  5.0
  This visit was great. I met my new eye dr. He was super nice and knowledgeable. Alex was in training and went above and beyond to make sure I understood every test and the reasoning behind them. Michelle helped me find a pair of glasses that worked well for my face. I was so happy with her opinion and help that I ended up getting two pairs. I would recommend this staff/office to everyone.