Pearle Vision

Reviews

• BV

  Brittany varsek

  Oct 27, 2026
  1.0
  Let me start out by saying that my family and I have been going here on and off for probably 10 years or so. Last year I went in to pick up out some new glasses. Turns out they never took the proper measurements forcing me to try to see though glasses that “are exactly what I picking for my prescription”. After weeks of phone calls and coming into the office, they finally took the measurements and had my lenses remade so that I can actually see out of them. This year I went back for Contacts scheduled my appointment as normal showed up after work to find out that I was scheduled for a virtual appointment. This did not sit well with me as I was never told this is what I was being scheduled for so I canceled and rescheduling it for the week later. Once I arrived, I waited only a short time and was greeted by a new doctor that I had never seen before. The man was friendly enough, but only spoke about personal matters the entire time he was checking my eyes. Very distracting when you are trying to concentrate/ only spoke about my actual vision for a few mins. Once the exam was over, he presented me with a set of contacts that were much higher then what he was prescribing.. keeping in mind he upped my prescription from last year as well. I could barley walk to the front of the office, having to take them out and not actually see out of my new prescription! I was then sat down to order contacts which were almost 400 more then they were last year. When I asked if I could change the type of contacts I was told he had already left and they would need to call me back. NEVER again. I even spoke with one of the girls there and explained the situation. She said her manager was in and would be calling me. Never heard back . This place is untrustworthy, outdated and unprofessional.
• LV

  Lou Villa

  Oct 20, 2026
  1.0
  Awful customer service! The manager is so rude. He charged me the wrong amount and wouldn’t correct his mistake. You also can’t get them to answer the phone.
• BC

  Ben Chin

  Oct 15, 2026
  1.0
  Been calling and physically visiting this office for last 3 days. Office has been closed despite hours showing that they should be open. Tried calling with no success. Maybe out of business? Amazon packages are piling up outside the door.
• AH

  Alan Hacko

  Sep 11, 2026
  1.0
  Wait time was almost 2 hours for an eye exam. And was there a half hour early.
• LD

  Lupe Diaz

  Sep 10, 2026
  1.0
  I recently visited this location on 9/4 and had a terrible experience. The exam/appointment itself was about 1 hour and 30 minutes. The technician did not know how to properly do the pretests and the optometrist only had information for my right lens. The exam itself was virtual which I also do not recommend. I gave the technician grace thinking he was having an off day or a new employee. I later found out he was actually the manager/owner. He charged me $401.97 for the visit plus contacts. In the midst of him multitasking with another patient, I did not ask for an itemized bill which was my mistake. I went home and decided to call for an explanation of charges. He said he would call me back in 10 minutes, but never did. The next day (9/5) I visited the location and a lovely woman assisted me. She couldn’t find an order placed for me. What she did find was my contacts order placed under a different person, DOB, address, and phone number. I imagine my bill was so high because he charged someone else’s insurance. This Monday (9/8) he calls me and lets me know I will be getting a partial refund. I visit the location again for an itemized bill and the refund. He gives me the correct receipt for my September 4th visit which has a total of $160.36. He says I will be getting a refund of $160.36. At this point, I’m confused and accept it. I go to my car and realize the math isn’t adding up. If my bill is for $160.36, but you charged me $401.97, my refund should be $241.61. I go back in and he refunds me another $44 dollars, but I am still missing $37.35. He says it’s because of the 3% service fee from Clover (their payment system). I say “Fine okay, but 3% of $160.36 is $4.81 which brings us to a total of $165.17 leaving $32.44 unaccounted”. Rory Zimny, manager/owner of Pearle Vision Crest Hill, is either grossly incompetent or running a shady business. He does not want to refund me the remaining balance he incorrectly charged using someone else's insurance which is $32.44. He offered no apology for his mess and was extremely dismissive. There is no reason a patient should be catching his mistakes and having to explain simple math. There is no reason he should be charging someone else’s insurance. He also sent my contacts order to the wrong address so let’s see if they actually arrive at my residence.