SoulCycle LOOP

Reviews

• RW

  Rose W

  Jun 20, 2026
  5.0
  I went to my first SoulCycle class yesterday at LOOP and had an amazing time. The whole team were super welcoming. Great workout. Plus, it was my birthday and the front of house team plus the instructor (Isiah) were really sweet and even brought a candle for me at the end. Will definitely come back to this brand when I’m in Chicago next!
• EM

  Evangelia Mparkas

  Mar 16, 2026
  1.0
  The front desk lady was super rude; I don't understand how studios can still hire staff like that. When I asked where the changing room was, she just told me to “ask someone else.” It was my first time at SoulCycle, and when I came out of class, I saw that money had been charged to my account for the shoes (for first-timers, this is actually free. I also mentioned that it was my first time at the studio). When I tried to speak to a staff member, there was no one left at the entrance. The only positive thing was the instructor and his class, but I would never go back to that studio.
• DK

  Dr Enya Kalia

  Aug 28, 2025
  1.0
  This was my second time at SoulCycle Loop. While I genuinely enjoy the classes, I’ve noticed that some of the female crew members here come across as rude and dismissive. My husband and I booked through ClassPass and were initially assigned separate bikes. A male crew member kindly helped us switch so we could sit together just before class started. However, the bikes weren’t adjusted, and when I asked a female crew member for assistance, she saw me but completely ignored my request. The class began with both of us struggling on unadjusted bikes, and instead of returning to help, she left the room. It makes me wonder if the dismissiveness is directed specifically toward ClassPass members, or if this is how they treat all riders. Either way, it was really disappointing — especially since other SoulCycle locations I’ve visited have welcoming, helpful staff. These classes are expensive, and regardless of booking method, every rider deserves the same level of respect and support. On a positive note, the instructor NAZ was amazing — definitely a 10/10

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