Pearle Vision

Reviews

• MP

  Mital Patel

  Jun 27, 2026
  5.0
  Had a fantastic experience with Dr. Patel! The entire staff was welcoming, the office was spotless, and the eye exam was thorough and efficient. Dr. Patel took the time to explain everything clearly and answer all my questions. Highly recommend!
• NY

  Nina Yau

  Jun 1, 2026
  5.0
  Julie and Vertrice were extremely helpful in having a pair of prescription eyeglasses made for my boss, last minute. The patience Julie had in answering my questions over the phone, having the waiver emailed to me so there was less paperwork when I got to the store, and helping me identify what kind of prescription my boss had, was incredible. Honestly, it’s hard to experience this kind of customer service these days. Vertrice helped me immensely once I was in the store, helping me pick out proper frames and completing the transaction. This location was simply fabulous in its customer service!!
• GY

  Gilda Yanni

  Jun 1, 2026
  5.0
  Ellic was very helpful, friendly, and knowledgeable, helped me through the process of choosing a great eyeglasses and explains all the benefits . Dr. Todd was very through with his examination and spent adequate time explaining my eyesight results . I rate Dr. Todd, Ellic, and the staff of Pearl Vision 5 Stars! I will definitely be a loyal customer to this location .
• AY

  arthur Yanni

  May 30, 2026
  5.0
  Leo was very helpful and explained my benefits and really made feel a valued customer of Pearl Vision. I rate Leo's services 5 stars. Thank you Leo
• AR

  Alexandra Rice

  May 11, 2026
  1.0
  Let me start by saying I have been here before and have had great experiences, but my 10 minute interraction with the staff today has completely made me change my mind on ever coming back. I was looking to order another 3 months supply of contacts with Pearle Vision Old Town but needed about a weeks supply to hold me over until the order arrived. I told the front desk staff I would need about a weeks worth of contacts, and the Napoleon Dynamite character told me that my prescription has “expired” and I would need to see the doctor before he could give me any contacts. This surprised me as I have done this in the past (around 10 years) and all offices have been happy to let me have some to tide me over. I made an appointment for my next time available (2 weeks from now) and I asked if there’s anyway I just could have some for the week until my order arrives. He shrugged his shoulders smiled and said “don’t know what to tell you, can’t help you”. He then said he would go ask the doctor if he approves this, I told him I would happily wait. He comes out, hands me a 5 day supply of and said “Luckily I’m feeling nice today”. After walking home and letting all of this settle I realized how unprofessional all of this really was. Tone, attitude, dismissiveness, all of it. As someone who works in front of a clinic, I have a level of awareness of how to treat patients, especially patients who find themselves in a tough spot. I called to cancel my appointment and was hung up on twice, the third time was picked up and I told them I had an appointment on x date, a woman answered with an attitude and said “okay what do you want to do with it? Confirm? cancel?” I said “ I would like to cancel” and said “okay canceled” but she never asked my name. I brought this up to her. Which tells me this hostility over the phone was because she knew I was the same patient who was in the door 10 minutes ago by my phone number. All in all, again, I’ve been in hospitality across multiple industries for 9 years and now work front desk at a medical clinic. As front desk the way you relate, empathize and use emotional intelligence reveals the level of professionalism you have as a staff. And this is all a reflection of the doctor. I don’t have a problem with the hesitation of giving me contact samples, I get it, what I do have a problem with is the lack or care offered to me during my 10 minute interaction time with the staff. There are so many clinics in Chicago and in this case I am lucky to have the luxury of choosing whether to be taken care of people like this, or choosing better for myself. I hope anyone reading this chooses better for themselves.

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