LensCrafters

Reviews

• AH

  Ali Haq

  Jun 15, 2026
  5.0
  One of the most pleasant experiences I've had with an eye appointment and getting new contacts. The person who I spoke with on the phone was incredibly helpful getting things setup and went above and beyond to make sure everything went smoothly (I wish I got her name)! On top of that, at the location everyone was lovely and helpful, especially the eye doctor Christine who was meticulous about making sure I got the right contacts and that everything fit well. Her personality and professionalism made the entire process smooth and comfortable. Would absolutely go out of my way to go to this location if I'm in the Chicago area.
• RN

  Rajan Neziri

  Jun 9, 2026
  1.0
  The larger woman was very rude and disrespectful. When I first came in, I asked if I could check something through Smart Shopper and she responded with a rude tone and said no. After that, I waited a long time by the cash register to order a pair of Ray-Bans while two other associates were helping one customer and nobody acknowledged me or offered assistance. When I finally tried to place my order, the associate seemed frustrated and bumped the iPad twice (around 4:40 PM). The manager should review the camera footage. I left very disappointed because I expected better customer service. I always thought LensCrafters had good employees, but this experience changed my impression. I hope management addresses this so future customers receive better service.
• TT

  TQ

  Jun 7, 2026
  5.0
  Great customer service, my glasses broke and they fixed what they could for free. A+ customer service , definitely go there!!!
• MM

  Marisa Marquez

  Jun 1, 2026
  1.0
  Went in for an exam for contacts and was told if the trial didn’t work out to call back in and Dr. would update the script with astigmatism. I already picked up my order before completing my week with the trial pair. I called in and spoke to a store associate explaining what Dr told me. She instructed not to open the order and then told me she’d talk to the Dr and get back to me. That was on 5/13/26 and I’ve yet to get a call back. I called in today and they had no record of me calling and said I’d have to come in and do my exam again. I guess clinical notes are not detailed enough because grey have no record of Dr mentioning it. They couldn’t even find my account by my date of birth either. Will never return to this incompetent location.
• PK

  Paige Kottmeier

  May 15, 2026
  5.0
  I had a great experience at Lens crafter! Danielle was able to help me get a new pair of glasses and helped figure out all of the pricing with me to find the best deals! To make life ever better she was able get my glasses for me the SAME DAY!! She has the glasses and lenses in stock and went and put them together for me! Very friendly and kind. I definitely recommend.

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