LensCrafters

Reviews

• PM

  Phillip Menard

  Jun 9, 2026
  5.0
  The staff was great. They took the time to answer my questions and make sure my glasses were fitted properly. Very friendly. I recommend LensCrafters in Algonquin for optical needs.
• OL

  Omar Leon

  May 30, 2026
  5.0
  Goos customer service great experience
• HC

  Helen Carver

  May 20, 2026
  5.0
  Erica was the most helpful sales representative I have ever had. She was not only helpful and attentive in helping me choose frames her attitude was very pleasant!
• AV

  ana vargas

  May 16, 2026
  1.0
  Very unhappy with this location. This was my first and last time going to LensCrafters in Algonquin. The check-in staff and the optician were excellent very professional, pleasant, and helpful. I truly have nothing negative to say about them. My low rating is due entirely to the sales associate who handled my glasses purchase. Before my appointment, I confirmed that LensCrafters accepted my insurance, and I provided all my insurance information at check-in. After my exam, I was taken to the sales area and assisted by a blonde woman with glasses. She helped me look at frames and eventually brought me to her desk to review options. To her credit, she did recommend a pair of frames I ended up liking. However, when she gave me the total, it was over $300 almost $400. She listed multiple add-ons that had been included without my approval, including a protection plan. I asked her to remove everything except the most basic options, which brought the total down to around $168. That felt more reasonable, so I agreed to move forward. She then asked for my phone number for shipping updates. The main reason I chose LensCrafters was because they advertise same-day glasses, so I was surprised when she told me my glasses would not be ready that day. She explained that only certain lenses qualify for same-day service and said she could apply a 50% coupon if I upgraded to a different lens option, bringing the total to around $198. At that point, I told her again that I already had frames I liked and would rather wait to have lenses put into those than continue with the purchase. I ultimately decided not to buy glasses in-store that day. During checkout, I paid only $10 for my exam, which clearly showed my insurance benefits were active and covering most of the visit. At no point did she provide pricing using my insurance benefits for the glasses themselves. Later that day, I checked the LensCrafters website myself. I entered the exact same frames, my prescription, and my insurance information. My total including all the add-ons and the protection plan came out to only $98. I called the store and spoke with the store manager, who was very pleasant and encouraged me to come back and purchase through the store directly. Unfortunately, after that experience, I no longer felt comfortable doing so. I ordered the glasses online instead and received them within four days.
• MU

  Moni Useini

  May 8, 2026
  5.0
  Rubi and the dr were incredible. I had an excellent experience at LensCrafters thanks to the amazing customer service I received. The employees who assisted me were professional, patient, and incredibly helpful throughout the entire process. They took the time to answer all my questions, helped me find the perfect pair of glasses, and made sure I was comfortable with my choices. Their friendly attitude and attention to detail really stood out. I truly appreciate the outstanding service and will definitely be coming back. Highly recommend!

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