Eyemart Express

Reviews

• BP

  Barbara Palmer

  3 days ago
  1.0
  My appointment to measure for and order my glasses (2 pair), seemed to go well. The person who helped me was pleasant and polite. I was told to return in approximately an hour to get my new glasses. When I returned, I was ‘helped’ by a different person who, by her interactions with the other employees, seemed to be the manager or at least a supervisor. When she had me try the glasses on, I informed her that I could see that they were crooked and that she should fit them to my face. She ignored me, all the while looking past me at the other employees. I repeated my request multiple times and with both pairs of glasses and at the last, she just continued cleaning them and saying, “they’re fine”. Needless to say, they’re NOT fine. They are crooked and constantly slip down on my nose because she never even checked the fit while I tried them on. When I filled out their review request, I stated everything I’m stating here. After a week or so, I received a phone message requesting me to call back. I did so, and was told the person who called me wasn’t there at the moment, but would call me back later. I never received a call back. Not only do the glasses not fit properly, they’re horrible quality. They have a weird ‘foggy’ area at the bottom of the lenses. All four lenses. I’ve never had glasses with such poor quality. If I could, I would give a review of zero. That would be too generous. If you’re thinking about going to this establishment, I highly suggest that you go somewhere else. (Update-Reply to owner) Why is it my job to reach out to you? Your business is doing shoddy work and giving extremely poor customer service. I already tried to contact you. Your unwillingness to contact me and make it right shows me why your business has these problems.
• NA

  Nelson Aleman

  Oct 8, 2026
  5.0
  Alea did an amazing job!! She was very nice and helpful about lense thiccness and I got the thinnest ones!
• CC

  Chelann Lyda (Che)

  Sep 25, 2026
  1.0
  Absolutely atrocious customer service. If you're lucky to even get anybody to be at the counter the attitude is absolutely disgusting at this place. Stood up at the counter for 10 minutes just trying to pick up my glasses one of the girls came up to theStood up at the counter for 10 minutes just trying to pick up my glasses one of the girls came up to the counter to wipe off somebody else's glasses and I couldn't even get a hold on a second somebody will be right with you nothing literally walked by me as if I wasn't even there. Needless to say I didn't get my glasses picked up I guess I'll have to go back later when there's actual decent employees working.
• DS

  Daniel Sellers

  Jul 12, 2026
  5.0
  They got me 2 pairs of glasses in less than an hour. Mine were so scratched I could hardly see, now I've got crystal clear vision again.
• NP

  Nick Polgar

  Jul 1, 2026
  1.0
  Been trying to deal with them all day to get my glasses replaced and the lady up front is rude and has no customer service skills at all. Finally get the doctor to renew my prescription and the same rude lady over the phone is there when we arrive. Of course we get turned away because all of a sudden she can't pull up my prescription when we drive down there in person, we needed a print out of the prescription, but over the phone she could look it up to tell me it was expired and she couldn't do anything.