Home Instead

Reviews

• JC

  Jenn Christy

  Feb 21, 2026
  1.0
  As an experienced caregiver, caregiving administrator, and former employee, I believe families considering this agency should understand that ownership changed in recent years, and my recent experience showed that internal operations were often inconsistent and reactive rather than structured and proactive. During my brief tenure there, communication was frequently unclear or limited, documentation was inconsistent, and changes in staffing and scheduling occurred abruptly and without transparency. When internal systems lack organization and continuity, the impact does not stop with employees — it can and does affect the families and clients who rely on predictable, coordinated care. I personally observed situations where abrupt staffing changes and insufficient communication created distress for clients and unnecessary instability in care routines. I also witnessed and experienced preventable issues that could have been mitigated with clearer documentation and assessment processes, and better follow-through from management. The direct care staff themselves are often compassionate and hardworking, and I believe many positive reviews reflect their efforts. However, stable caregiving requires consistent oversight, clear documentation, and proactive coordination from leadership. In my experience, those systems were not reliably in place. Management decisions appeared to prioritize operational convenience over staff stability and continuity of care, and as a result, both staff and clients were at times placed in vulnerable positions. Families deserve structured, well-managed care with transparency and continuity. I encourage anyone considering this agency to ask detailed questions about staffing consistency, supervisory oversight, communication practices, and documentation processes — and to ensure those systems function consistently in day-to-day operations, not just in theory.
• MR

  Mike Rowles

  Mar 15, 2023
  5.0
  I would like to very highly compliment the quality of care my wife Sandy received from Home Instead during her fight with cancer. The care givers were on time, very gentle and understanding during their visits to our home. They were professional at all times. My wife enjoyed conversing with each care giver and was comfortable with them being in our home. Janette Allen, Engagement Coordinator skillfully set up our Home Instead care program. She cares deeply about all her clients and strived to give us the best care program possible. I appreciate her "extra mile" flexibility in adjusting to my consulting schedule. She is kind and helpful through all situations. Care givers include Jennifer Hush, Shannan Vigel, and Skylar Aguiar. All three were very helpful with assisting my wife. I wish to highlight Jennifer. She was the care giver most of the time. My wife especially enjoyed her companionship and conversation. I appreciate her taking such good care of my wife. Big thanks go to Janette and Jennifer for their quality service. I value very highly the service of Home Instead during a very difficult time in our lives. The dates of service were from 10/24 - 11/19/2022. I heartily recommend Home Instead for aging adults care.
• SB

  Sail Boat

  May 20, 2017
  4.0
  A great company to work with. Friendly and caring staff. Have already recommended you to others who need home care for family members. Will use your company again if the need arises.

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