Whylie Eye Care Centers

Reviews

• DM

  Dominic Mayfield

  Jul 13, 2026
  5.0
  Auria and Heather were great and receptive towards my questions. Couldn't have asked for better customer service!
• TH

  Trust Honor

  Jan 20, 2026
  5.0
  Great place
• KW

  Keyandra Wagner

  May 5, 2025
  3.0
  I used to love Whylie eyecare since I moved to Des. Moines, this one here has always been like family. I love how they work with their customers. No issues always helpful. Now. They're switching over. Looks like to a big corporation company. The family vibe just went out the window.. We now have to wait and go to a different company to go pay more money to get Prescriptions put in because they decided to inform people Friday. business is closed until the 19th and they just found out on Friday. It's not helping their business at all. They're actually losing more business. And if this is the type of business, they gonna start running this new little management little lady, that's in here it's not gonna be good. Talking to people like they are kids. That's not going to be good for for a small business. Like this whelp, it was good. While It lasted? I even brought other people over This is not gonna go over well. Be careful and pay attention. I hope they bounce back i really hope it gets better not just look better and raise all the prices to pay for a make over . Give the ladies and the doctors a chance they are amazing. It's not fair to them
• PM

  paul megarit

  Dec 24, 2024
  1.0
  Eye doctor and exam was excellent. Picked out my frames and now almost 3 weeks later I still do not have them. I was told it would be up to another 2 weeks. If I could get a refund for my glasses I would, and I would get my new glasses faster somewhere else. I should have read the reviews before deciding to take my business to Wylie in Pleasant Hill. Completely unacceptable.
• MM

  Mort McElderry

  Jul 13, 2022
  1.0
  This review is long overdue. I received the worst customer service of my entire adult life at Whylie Eye Care. I first visited their Pleasant Hill location. I was greeted by two receptionists that were more interested in talking to each other about other employee's shortcomings rather than helping me. The doctor was very thorough which I appreciated. However he said it appeared nerves in my eye were dying. He thought I may have glaucoma onset and stressed the importance of following up. A later visit with an independent optometrist next to Vision 4 Less found no evidence of glaucoma. He gave me a prescription that was not even close to my old one. As a consequence, my vision was blury, my farsighted and near sighted vision was bad and I started having headaches from wearing the glasses. I came back and talked to the doctor. He was skeptical but wrote me another prescription. The second one was worse. I called and asked to speak to the doctor about getting my money back. They said I would have to talk to the owner and stopped returning my calls. I was stuck with an extra 200 dollar bill that my insurance didn't cover. Fast forward, I stopped at the Ingersoll Whylie a couple months ago. I had a prescription that I got from Vision for Less. I had used it for sunglasses at Warby Parker that were excellent! I wanted at least to fill the prescription there for the frames from Pleasant Hill. I thought that there was no way they could mess things up. Ingersoll employees were just as incompetent and the grasses were bad again. The person that sold me the lenses said they would be much thinner to the tune of 300.  I picked up my glasses a week later. The new ones were thicker then the ones from Warby Parker and my old ones. I couldn't see using the glasses. I'm now out a total of 500. I can't afford to buy another pair of glasses at this point. I'm wearing glasses I purchased 8 years ago that are very scratched and beat up. Please be leery about doing business with Whylie Eye Care.

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