Question 1

What can I expect during my first appointment?

Accepted Answer

During your initial visit, your provider will take time to learn about your concerns, medical history, and treatment goals. This may include a comprehensive psychiatric evaluation, a discussion of your symptoms, and a review of possible treatment options. You’ll have the opportunity to ask questions and work together on a plan that feels supportive and personalized.

Question 2

Do you accept insurance?

Accepted Answer

Resilient Health Services accepts a variety of insurance plans. Because coverage varies by provider and policy, we recommend contacting your insurance company directly to confirm your mental health benefits, copays, and deductibles. Our team is happy to provide any documentation needed for reimbursement.

Question 3

What should I do if I am in crisis?

Accepted Answer

Resilient Health Services is not a crisis center and does not provide emergency services. If you are experiencing a mental health crisis, please call or text 988, go to your nearest emergency room, or contact local emergency services right away. Your safety is our top priority.

Question 4

How does Resilient Health protect my privacy?

Accepted Answer

Your privacy is very important to us. All communication, including phone and text interactions through Dialpad, is handled in accordance with HIPAA and our clinic’s privacy policy. We protect your personal information and only share it with your consent or when required by law.

Question 5

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations or missed appointments may result in a cancellation fee. This policy helps us maintain availability for all patients in need of care.

Question 6

What types of services do you offer?

Accepted Answer

Our team offers psychiatric evaluations, medication management, psychotherapy, ketamine treatment (Spravato), life coaching, and supportive clinical services. Each treatment plan is tailored to the individual’s unique needs and goals.

Question 7

How do I schedule an appointment?

Accepted Answer

You can request an appointment through our website or by contacting our office directly. A member of our team will assist in matching you with the provider best suited to your needs.

Question 8

Do you offer telehealth appointments?

Accepted Answer

Yes, many of our services are available through secure telehealth platforms, allowing you to receive care from the comfort of your home. Availability may vary depending on your provider and insurance coverage.

Question 9

What ages do you serve?

Accepted Answer

Resilient Health Services cares for adolescents, adults, and older adults. Specific age ranges may vary by provider, and our team can help connect you with the most appropriate clinician.

Question 10

How long are appointments?

Accepted Answer

Appointment length depends on the type of service. Initial visits typically last about 60 minutes. Follow-up visits are generally 30 minutes for medication management and 45–55 minutes for psychotherapy. Your provider will review what to expect based on your treatment plan.

Resilient Health Services

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