Pearle Vision

Reviews

• FT

  FS T

  Oct 6, 2026
  5.0
  The customer service is amazing. The opticians are very precise with their adjustments which is so much appreciated for those of us who wear glasses.
• BW

  Bryce Wagehoft

  Sep 30, 2026
  5.0
  Always very friendly and cared that I got the right pair of contacts. Works with me over a month tuning in the right prescription
• RR

  Rachel

  Sep 9, 2026
  1.0
  I have historically been happy with the service I received here and am not usually a disgruntled customer. However, I am extremely frustrated with how this office handled what should have been a very straightforward contact lens issue. I purchased a full year’s supply of 30-day contacts due to budget reasons (they are hundreds of dollars less expensive than the daily lenses I had previously worn). Purchasing a year’s supply also qualified me for 50% off a pair of glasses, which I need. The problem is that I cannot see properly out of the contacts they prescribed and sold me. My vision is noticeably blurry in them, despite the prescription being stronger. I explained that I can still see perfectly fine out of my old dailies (a weaker script) but not these new contacts, a stronger script. When speaking with customer service on the phone, it didn't seem like they were trying to problem solve and offered to either provide the new lenses in the old script (senseless) or exchange these unusable lenses for the daily contacts. Obviously, I opted for the latter but because daily lenses are significantly more expensive, the value of my original year’s supply only covers a relatively small quantity of them, which I also understand. The problem enters here: now I’m being told that if I want to retain the 50% glasses discount I already qualified for with my original purchase, I have to spend hundreds of additional dollars to purchase an entire year’s supply of daily lenses. (Not to mention, we're halfway through the year and my prescription will probably change again by the time my next annual exam rolls around...). So, to summarize: I bought a year’s supply based on the prescription I was given, the lenses do not allow me to see clearly, and rather than simply exchanging the value of the product and honoring the promotion attached to my original purchase, I am being told I need to make a substantially more expensive purchase to keep the discount. Absent my issue entirely, this policy results in someone who can tolerate a 30-day lens getting a remarkable better "deal" on the promo than someone who can't and has to spend hundreds more on a daily lens. I find this to be really poor way to treat a patient who is trying to resolve a problem with a product that does not work for them. I completely understand that promotions have terms, but there should be some basic discretion when the only reason the original purchase is being returned is because I cannot see properly through the lenses. To add insult to injury -- when I tried to find an email address on their website to report this rather than post a review, I saw they are running a 40% off frames discount. This would have been excellent information for the customer service team to inform me of in an effort to find a compromise, but instead they were focused solely on patronizing me about the policy. I expected an eye care provider to prioritize getting my vision right and making a reasonable effort to correct the situation. Instead, this has felt like a rigid sales policy taking precedence over patient care. I would not recommend this office based on this experience and will be changing providers.
• CS

  Cathy Scanlon

  Jul 25, 2026
  5.0
  I haven’t been in an optical shop that nice in a long time. They had an enormous selection. I’ve been wearing glasses for 60 years and I’ve never had an optician so helpful as Matt. Not only did he take his time helping me to choose the right frame, but his technical knowledge identified things with my personal vision that will solve a lot of problems for me with my vision. He did not try to oversell me he just told me the truth. It would’ve been very overwhelming if I was left my own devices, but he had a systematic approach which saved a lot of time and stress when choosing the frame & lens
• AK

  Amanda Kandl

  Jul 16, 2026
  5.0
  I had an amazing experience with the team! I got 2 pairs of glasses. I was happy with the amount. 2 days later the gentleman who helped me called me to inform me that I had a rare 2nd coverage with my insurance and refunded me the difference! Absolutely blown away with the integrity and respect! Thank you!