Pearle Vision

Reviews

• KB

  Kelli Baxter

  Sep 14, 2026
  1.0
  I really liked the doctor, but unfortunately, the customer service and communication were extremely disappointing. I had my eye exam in May, and by July, I still had not received any communication about when my glasses would be ready. They also forgot to order my contacts. I shouldn’t have to repeatedly follow up to find out what is happening with my order. I have been a long-time customer, which makes this even more disappointing. They simply do not take care of their customers the way they should. I highly recommend giving Shipley & Wayland a try instead. They truly care about their customers, and their front desk staff is amazing. The difference in customer service is night and day.
• MT

  Maureen Torres

  Sep 10, 2026
  5.0
  I visited Pearle Vision on 9/4/26 to purchase three pairs of glasses, and Ricky was the gentleman who assisted me. From the moment I walked in, Ricky greeted me warmly and immediately made me feel welcome. He guided me to the areas where the glasses were located and took the time to explain the different types and options available. He was extremely knowledgeable about the inventory and patiently answered all of the questions I had. He also continued to check in with me throughout the process without ever making me feel rushed or pressured. One of the things I appreciated most was that Ricky took the time to help me decide which frames suited my face best. His customer service, professionalism, friendliness, and knowledge were truly exceptional. I really appreciated the wonderful experience Ricky provided. I’m currently waiting for my glasses to come in, and I can’t wait to go back and pick them up! Thank you, Ricky, for making my experience at Pearle Vision such a positive one. You truly provided outstanding customer service!
• TK

  Tommy K

  Aug 26, 2026
  2.0
  I find it really annoying that they keep sending me reminders to confirm an appointment when I don’t even have one scheduled. I was already not a fan of this location, and this just adds to the frustration. Simply freaking annoying and I won’t be going back to this location.
• EL

  Emily Lamos

  Aug 23, 2026
  5.0
  It was amazing! The staff was so caring and helpful, and they made it easy for me! Special thanks to Ricky, Dr. Helmy, and Romaine. I was nervous, and they not only helped me but went out of their way to make sure I had the best experience. Thank you! ~my son
• CM

  Cheyenne Morgan

  Jul 13, 2026
  2.0
  Only reason I’m even giving two stars is because the optometrist is freaking awesome. My husband, my daughter and myself have been using this location for a few years. Their prices are absolutely ridiculous. Most of the time we are using insurance so it covers quite a bit and they usually have frames I love compared to the selections found at other retailers so I begrudgingly still pay the crazy overage out of pocket. Not this year. My insurance had changed and no longer had an allowance for in store purchase with this location but I still get my exam. Great, because I feel the need to reiterate that their optometrist is AWESOME. However their “sales” people (one woman in particular) are so rude and extremely condescending. Upon asking about pricing out of pocket due to insurance changes I was spoken down to and treated as if I wasn’t worthy of using their business for my eyeglasses because I had the audacity to ask about pricing. (Absolute “”Pretty Woman” vibe. IYKYK) Several times as I picked up a frame she felt the need to tell me how expensive it would be without my insurance and the cost of what the lenses would be, as if to discourage me from shopping with them. Well it worked. I walked out without buying glasses or contacts from them. Asked for my prescriptions to be emailed so I could go elsewhere or even online (which I despise). Then I found out they overcharged me for the contact lenses fitting fee on top of everything. Not sure why they are quoting lenses the way they are (even out of pocket, without insurance) I was able to get my contacts and two pairs of glasses, one regular pair, one pair with transition lenses, with thinner progressive lenses, all still costing less than the one pair they wanted to sell me. I get it, it’s your business you can charge what you want but don’t talk down to your customers in the process. Once again, this review is in no way reflective of the DR. He’s awesome! But we will be taking all of our family’s business elsewhere from now on.

Frequently Asked Questions About Pearle Vision