LensCrafters

Reviews

• CR

  camone riddle

  4 days ago
  5.0
  Good Afternoon, Came into the Snellville location and customer service was excellent!! Assistance Manger Victoria was right on point with her service, everyone was busy assisting other customers and she immediately stepped in to assist with my needs. She went above and beyond with her services at this location. Thanks for great service
• DM

  Draisha Mason

  May 12, 2026
  5.0
  Great customer service from the time I entered until I left. Exam was quick and easy of course the hard part was finding the frames. But if it wasn’t for Victoria it would have took me 12 years to find the frames that fit me best. She is amazing and I will continue to patronize this LensCrafters if not just for her working here 💚
• EN

  Erica Nicole

  May 12, 2026
  5.0
  Ms. Victoria over at Lencrafters was absolutely amazing. She was very patient, professional, and took the time to help me through everything I needed. She made the entire experience smooth and stress free. Great customer service like hers is hard to find these days. I truly appreciate all of her help and would definitely recommend working with her.
• JN

  J Nadal

  May 8, 2026
  5.0
  Fantastic service! Nia went above and beyond to help me meet my needs with my Meta Raybans, and the process was super smooth to get my prescription set up! Store was clean, and everyone working was approachable and knowledgeable whenever I asked a question. 10/10 service and would recommend this to anyone looking for any eye wear needs!
• CR

  Chris Redondo

  May 2, 2026
  5.0
  Had an amazing experience here. I originally had bought a pair of prescription Oakley's with transition lenses that costed around $800 from the Lenscrafters in Stonecrest. The lens wasnt seated securely and wiggled in the frames. I went back to Stonecrest within my 30 day guarantee period and the gentleman took my glasses, walked into the back for like 2 minutes, then came back to the front of the store. He returned my glasses with seemingly nothing changed. He told me something along the lines of "because one lense is a different prescription than the other one is going to fit really snug and the other will be loose." I feel like if i had absolutely terrible sight that might be plausible. Like if one eye was perfect and the other was basically blind and needed a huge lens. But were talking basically 20/20 vision, some astigmatism and near sightedness. Anyway. The next day i came to the LensCrafters here in Snellville. Victoria took great care of me. I handed her my glasses and she wiggles the lens right out of the frames, fairly easily i might add. And then proceeded to sanity check me that i was NOT in fact losing my mind. And that an $800 pair of glasses should not have loose lenses. 10/10 highly recommend this store. They ordered me a new pair of glasses and in the meantime let me hold onto my original pair until the new ones arrive

Frequently Asked Questions About LensCrafters