Club Pilates Peachtree City

Reviews

• NF

  Natalie Francis

  Sep 23, 2026
  1.0
  Extremely Disappointing Customer Service Experience If I could give this location zero stars for the way it handles membership cancellations and what I believe are questionable billing practices, I would. My experience with Club Pilates Peachtree City was frustrating, disappointing, and ultimately left me with serious concerns about how membership cancellations and billing issues are handled. I initially attempted to resolve a dispute regarding my membership cancellation and outstanding balance. After several communications, I received an email from the studio outlining a proposed resolution. Unfortunately, that email also accidentally included an internal message that was clearly never intended for me. The message referred to me as someone who was trying to “subvert her responsibilities” and included sarcastic comments and emojis about my proposal. Here is the exact verbiage: On Tue, Sep 22, 2026 at 7:23 PM Club Pilates Peachtree City <peachtreecity@clubpilates.com> wrote: I have a new ✨Blessing✨ for you! I figured this might be more of a you situation. 😁 PDC just talked to her and I think this is her way of trying to subvert her responsibilities. Receiving an internal communication like that was incredibly disrespectful and unprofessional. I was actively communicating with the studio in an effort to resolve the billing issue—not avoiding my responsibilities or refusing to communicate. Whatever the studio’s internal opinion of me may have been, I believe those comments were completely inappropriate, especially when discussing a paying customer. The billing dispute itself was frustrating, but mistakes and disagreements can happen. What ultimately changed my view of the studio was the tone and content of the internal communication that was inadvertently forwarded to me. It significantly damaged my trust in the business and made me uncomfortable continuing any relationship with the studio. I ultimately offered to pay what I believed was the appropriate July membership amount of $219 to resolve the matter and close my account. I declined the studio’s proposed offer of a $438 payment and additional studio access because, at that point, I had no desire to return. Customer service matters, but so does professionalism and respect—especially when a customer is making a genuine effort to resolve an issue. Unfortunately, my experience with Club Pilates Peachtree City fell far short of that standard. I am sharing this review so prospective customers can make their own informed decision about their experience with the studio.
• JO

  J O

  Aug 29, 2026
  4.0
  Good experience
• FS

  Felicia Stephens

  Jul 31, 2026
  5.0
  I’ve been going to Club Pilates for about a month and it has been amazing!! I’m no spring chicken and I have had a knee replacement. The Pilates teachers have helped me modify my form and I feel wonderful when I leave.
• GF

  gina Ford

  Jun 29, 2026
  5.0
  Joining has been the best decision of my life. Everyone is so friendly and helpful. I was nervous to join really anything but they make you feel so welcome.
• LD

  Lorraine Dorleans

  Jun 25, 2026
  5.0
  Took Ashadaya’s Control class and honestly loved it. She explained everything really well, kept the class flowing, and pushed us just enough without it feeling overwhelming. I left feeling strong and already can’t wait to take another class with her. Definitely recommend if you’re thinking about trying her class! ⭐⭐⭐⭐⭐