The Good Feet Store

Reviews

• HN

  Howard Nelson

  Aug 15, 2026
  1.0
  I went in feeling fine and left with back pain which got increasingly worse on the way home. They used a sales tactic using what I believe is called, “applied kinesiology” which is widely considered to be a fraudulent and deceptive demonstration. Look up applied kinesiology to sell shoe inserts on Google for your own knowledge and understanding. I was greeted kindly, offered a bottle of water and then an electric foot massager which they also sell was brought over. I said before we go any further let’s cut to the chase, how much are the inserts. The response was “I can’t tell you until I know which ones you need”. Not a range of between these two amounts, just “I can’t tell you”. I should have left at that point, the massage plate was activated for a while. Then I was led to have my feet mapped and walk across a pressure plate to show what portions of foot were under the most pressure. Inserts were brought out. Not one set, but their system which included 3 sets of inserts. Then without asking if I had any back issues, or if there were reasons I wanted to skip this test. I was instructed to stretch my arms forward and lift against the pressure the salesperson would apply downward. Then the same with hands clasped behind my back. I knew right away that something had happened to my back and made him aware. I also told him he needed to call the corporate office and be sure no one else ever does this exercise without asking if the person has previous issues that may warrant them skipping this exercise. The conversation was within earshot of the other salesperson and a customer so he tried to say well I asked you about your shoulder, but I should have asked you about your back. The truth is he didn’t ask me about either. This exercise can have psychosomatic effects and there is no consistency or scientific proof in this process because there is too much potential for error or manipulation by applying different amounts of pressure, pressure angles and foot placement between the individuals. This is not a repeatable, scientific test with any scale, to show applied force. They had me do the test, and then do it again stepping into a new set of shoes they provided with their inserts applied. Then the other two sets were put in making a lap through the store with each. None made my feet feel great but I did like the Brooks shoes they had in stock. I also questioned how additional height in the arch would help because my feet typically roll to the outside anyway. It seems while supporting the arch, it would actually make it tilt out further? At this point he is finally ready to give me a price. I don’t remember the exact number due to the shock. Over $1,900.00 (I think he said $1,960 something) The shoes were about $180.00. So you can get an idea the cost for the inserts. Not custom inserts made for me, but off the shelf that their salesman thought most appropriate based on their testing. I contacted corporate multiple times and each time they said I should hear from someone from that store in a day or two and then said they usually give them three days to respond. I told them that I thought the pain would eventually go away with icing, heating pads and limiting activities for a few weeks. I said maybe they could offer a few pair of shoes for the inconveniences and discomfort. The store says they aren’t at liberty to giveaway company inventory. I reached out to corporate again and told them about the conversation. I asked them if I was going to have to sue to get any compensation for the pain (not to mention that it was due to this ridiculous questionable exercise) I was instructed to have my attorney send a claim to their attorney. In my research, and the best I can tell, it seems, the salespersons have weeks of in-house corporate training but seemingly have accredited direct medical training and are certified in-house by the company itself. Since then I have found a number of interesting things reported that are not favorable regarding this company . Please do your own research and decide accordingly.
• DM

  Doreen Miller

  Aug 14, 2026
  5.0
  Great service I had no pain in my hip when I left the store
• CS

  Chris Shoemake

  Aug 2, 2026
  3.0
  Cost a lot but the people was Great
• JH

  Joey Howard

  Jul 30, 2026
  5.0
  Visited Good Feet in Newnan and had one of the best retail experiences of my life. Sales Associate Jason gave extraordinary customer service explaining the complete process and allowing me to be fitted with each insert. A huge difference maker in my feet less than a month after my purchase.
• SS

  sweetjc77

  Jun 30, 2026
  5.0
  ★★★★★ I can’t say enough good things about my experience at the Good Feet Store in Newnan! I’ve been dealing with plantar fasciitis for the past two years, and after trying various treatments, I decided to give Good Feet a try. While it’s still too early for me to review the product itself, I can confidently say that the customer service has been absolutely exceptional. Jason and Tonya were amazing from start to finish. They were incredibly patient, took the time to listen to my concerns, and welcomed me back for a follow-up appointment to make adjustments. Their attentiveness, genuine care, and commitment to making sure everything fit properly were truly top-notch. I never felt rushed or pressured—just supported. The entire staff deserves recognition as well. Everyone was warm, welcoming, and professional. The store is spotless, conveniently located, and has plenty of easy parking, making every visit stress-free. Honestly, my experience has been so positive that someone might think I’m affiliated with the company—but I’m not. I’m simply a grateful customer who received outstanding service. After two years of pain, this experience has given me hope, and that’s priceless. Thank you, Jason, Tonya, and the entire Newnan Good Feet team for treating me with such kindness and professionalism. I’m looking forward to seeing how the product works over the coming weeks, and I hope to come back and share another five-star review about the results. For now, you’ve absolutely earned five stars for your service alone!

Frequently Asked Questions About The Good Feet Store