LensCrafters

Reviews

• RS

  Rama Shankar

  May 3, 2026
  5.0
  I highly recommend LensCrafters at The Avenue East Cobb in Marietta. My family and I have been loyal customers for two years, and it’s our go-to for annual exams and eyewear. They offer a fantastic range, from high-end designer frames like Gucci , D&G and Prada, etc. to budget-friendly packages ( frame , lenses with tints incl.) starting at $99. The entire team is exceptional. The sales staff—Diana, David, Naomi, and Manager Heather—are incredibly welcoming. It would be nice if they demo live samples of transition lenses and tinted lenses like other competitors do. I have already provided feedback to Diana. On the clinical side, Dr. Lakhani and the assistants, Tammy, Twin like looking Boys ( forgot their names) and Maria, provide detailed and friendly care. A special shout-out to Tammy, whose expertise finally landed me the perfect multifocal contact prescription that no one else could get right, and Maria for her patience in training me on contact lens care. If you need eye care, this is the location to visit! Rama Shankar MBA.,
• GA

  Gajanan Aiyer

  Apr 18, 2026
  4.0
  I recently visited Lenscrafters after shopping around at area businesses. I have some used some in the vicinity that compete with Lenscrafters and generally found one or the other part of the experience lacking. What made the difference with Lenscrafters was not just their courteous service but also the time they spent with us to explain our test results, go through the eyeglass selection process, and how our new eyeglass experience may be different from what we already had or if we are new to it. That service experience was clearly above and beyond compared to any other eyeglass business in the area. I am docking only half a point (Google doesnt allow me to grant a 4.5 / 5) in my review because of a misunderstanding in the sales process that the store agents themselves did not acknowledge or take the initiative to resolve. Required an escalation to the store manager who was absolutely wonderful and understanding of the situation. Therefore, I urge the store (& Lenscrafters as a business) to consider granting some level of autonomy to the sales agents so they have flexibility in addressing customer concerns.
• RM

  Robin Mead

  Apr 7, 2026
  5.0
  I came in to Lens Crafters for an adjustment on a couple of frames eyeglass frames. David took care of me and did everything he could to make sure I left happy. And I did! Thank you
• JB

  Jaimlyn Brown

  Mar 30, 2026
  1.0
  Absolutely unacceptable experience with LensCrafters. They gave me the wrong prescription in my glasses, and I wore them for months without knowing. At my next exam, the doctor confirmed my vision hadn’t changed—meaning the error came directly from LensCrafters. Instead of taking full responsibility, the manager tried to charge me $255 (even after a “discount”) to fix THEIR mistake. Mind you, I had already spent thousands on two pairs of glasses and contacts. Charging a customer to correct your own error is bad business. This was careless, frustrating, and completely unprofessional. Mind you I thought this was the right prescription but according to he associate I was able to see out the glasses but if I had the correct prescription I could see better.
• BP

  Best Price

  Mar 29, 2026
  1.0
  This lens crafters is extremely unprofessional and very un-accommodating for their own technical issues. After telling me they would fit me even though they could have rescheduled me. Decided to waste another 20 mins of my time for the doctor to not see me. This after I tried calling them to make an eye exam prior. They didn’t even answer the phone and made me use their online service which doesn’t even work properly. I am not some new lens crafters customer either. I have made thousands of dollars of purchases for the last 15+ years. The type of customer service I received here will be my last visit or money spent with this company. Theirs online companies that would love to have my money. I use them for convenience but they aren’t convenient nor friendly.

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