Frieldly staff and clean environment.
Place is great! The issue arose when my schedule no longer worked with open hours of the gym. I went in early back in Oct 2025 to cancel my membership at 7 am. Unfortunately since it was early, no manager was available until after 8, I was only able to pause my membership($5 monthly). I returned in January 26’ to cancel my membership, this time I spoke with a manager, who look frustrated, he told me he would fix it and it would take time and would call me whenever it was fixed. No call ever came. Fast forward to now July 2026, I still have been charged 5 bucks monthly. I went today the fix it and had a different manager assist me. She actually signed the paperwork, I did ask if I could get refunded but they said they couldn’t. So it’s on me for waiting so long but they could have done it right the first time. 1 star is for being a nice gym.
EM
Elizabeth Mercado
Jul 11, 2026
Jay has outstanding people's skills. He has patience, knowledge and his very thorough .Excellent experience.
MD
Marlaine Day
Jul 11, 2026
Beautiful place, clean, great customer service, great atmosphere
I wanted to take a moment to share my thoughts regarding my recent experience at your establishment.
While I find your venue to be truly beautiful, with excellent amenities, I was disappointed by the behavior of some staff members. During my visit to drop off an item, I encountered rudeness that was surprising for an establishment of your standing. Specifically, I observed management speaking dismissively to the front desk staff, which is concerning. Especially the rolling of the eyes and comments to a member after.
As someone who has a connection to the studio you are affiliated with and part of Trilith community, Since Pinewoods, I feel compelled to express that kindness should be a priority in all interactions, regardless of the circumstances. It is crucial to treat everyone with respect, as negative experiences can have broader implications, especially when shared within the community.
I hope see improvements in staff interactions in the future.