Pure Barre Hamilton Hill

Reviews

• JL

  Ji Lucia

  1 day ago
  1.0
  I am sharing my experience based on my payment records and communications with Pure Barre Hamilton Mill. After I requested a membership downgrade in April, my credit card records show a successful payment in May. However, I did not receive booking credits and was unable to book classes through my membership. In July, I was informed that my account had a past-due balance and was asked to pay membership charges and additional fees. Before that, I did not receive a payment failure notification. During this period, I also did not have access to booking credits for the membership. I later noticed that the account records provided to me did not appear to match my credit card transactions. I asked the studio manager and the franchise corporate office to review the discrepancy and explain the charges. The response I repeatedly received was that I had not requested cancellation of my membership. However, my question was specifically about the May payment: if my payment was successfully processed, why did I not receive the booking credits or membership services associated with that payment? I have not received a clear answer to that specific question. Instead, the response I received stated that managing and canceling the membership was the member's responsibility. This review reflects my personal experience and the records and communications I have retained.
• JP

  jenny patel

  Sep 17, 2026
  5.0
  ⭐⭐⭐⭐⭐ Pure Barre has been one of the most amazing places for me to exercise, tone my body, and feel stronger and more confident! I started in November 2024, and I have had such a wonderful experience ever since. Every instructor I’ve had has been professional, encouraging, and extremely focused during class. They really pay attention to what you need and help you get the most out of every workout. The reception staff is also wonderful—they are always friendly, understanding, and quick to respond whenever I have a question. I also travel a few times a year for about three weeks at a time, and whenever I need to freeze my membership for a month, they have always been very understanding and helpful without charging me extra. I truly appreciate that kind of customer service. Over the last two years, with consistent exercise and following a healthy diet, I’ve lost almost 20 pounds and really toned my body. I absolutely love the way I feel and the progress I see when I look in the mirror! A huge thank you to the entire Pure Barre team—instructors and front desk staff—for being such an important part of my journey. I absolutely love this place and highly recommend it! ❤️
• SZ

  Stephanie Zgraggen

  Jul 1, 2026
  5.0
  I've had a great experience at this Pure Barre studio! The studio is always exceptionally clean, well-maintained, and has such a welcoming atmosphere. Missy at the front desk is always friendly, professional, and helpful. She greets everyone with a smile and makes you feel welcome from the moment you walk in. It's clear she genuinely cares about creating a positive experience for every member. I highly recommend this studio to anyone looking for a clean, inviting, and professionally run place to work out!
• MW

  Melissa Wall

  Jul 1, 2026
  5.0
  I have been a member of this location for a couple of years now. The staff are always welcoming, helpful and friendly! I especially love the variety of fun socks offered. The instructors really take time to explain the movements and help me when I need to modify because of old injuries. I highly recommend!
• MM

  Morgan

  Jul 1, 2026
  2.0
  The class itself was challenging, and Miesha was a phenomenal instructor—she definitely deserves 5 stars! She created a welcoming environment and made the class enjoyable despite the challenge. Unfortunately, my experience with management was the opposite. As others have mentioned in previous reviews, I found them to be condescending, unaccommodating and snarky, especially knowing I was a first-time guest. A more welcoming and customer-focused approach would have made a significant difference in my overall experience.

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