Kroger Pharmacy

Reviews

• MM

  Monique

  Mar 22, 2026
  1.0
  Krogers pick up groceries is ridiculous in Covington on Hyw 278. There are about 8 parking designated spots to pickup on line ordered groceries, I circled around about 4 time to get a parking spot, out of the 8 vehicles parked there, only 2 vehicles were picking up groceries, 5 were parked with no personnel in them. As I was circling I stopped behind one of the parked vehicle in a designated pickup grocery spot with personnel, I got out my vehicle knocked on her window and asked her "are you picking up groceries" her response " no I just waitng to pick up someone who went in to shop, but I can move". I then said "I have been circling to find a spot because I have to pickup groceries from an on line order. She said I can move, I said okay, she said I can move over into the other spot, which was not a designated spot for grocery pick up. Now, it was hottttttt outside, pollen heavily blowing every where and I have circled so many times to get a pickup spot for groceries and you can now move over, at this time I was "HOT". I then got back into my vehicle waited until she moves so I can get that designated parking spot for what I was there for. I mean all those other parked and left vehicles were all using a pickup grocery space that others cannot use. Now if a person with a disability or elderly or whom ever come to get there pickup groceries they now have to wait or circle around until whom ever get back to there vehicles. Very inconsiderate and shameful to those people who were parked there. That needs to be regulated some how so that those designated pickup parking spots are used appropriately. Im sure this is not the first time this has happened. I choose to pickup my online groceries order between 1-2 pm, did not get a message saying they were ready, i just happen to go back and look in the app and it said my order was ready for pickup up. The employee who brought my groceries out said; this type of apple you ordered was not available so it was substituted for this other type, is that okay. I told him no, I don't want that other type of apple, he said okay, i will take it of and you won't be charged for them. I said to him, dont they send a message out to customers asking weather or not it's okay to substitute any part of you order if said item is not available. He then said, they have been telling managers that customers are complaining about those problems and nothing has been done.
• EF

  Elizabeth Frazier

  Jan 31, 2022
  1.0
  This pharmacy used to be awesome, you would have something turned in and two-three hours later you would have it. Now it’s take 24+ hours and it’s not for lack of product it’s because the staff just doesn’t care anymore. I was promised at 4pm my meds would be done by close, come back around 530 and told that it would be tomorrow, came back next day and still not ready. Had to request lead tech to get someone to get my meds in. Now here we go again same dang thing. My dr called in the prescription at 830, it’s now 1030 and they are claiming they did not get anything from my dr when he called in front of me informing them he was sending it over and that this medicine needed to be done asap due to my condition. Here we are two hours later and my dr is having to request for a second time. This will be my last time using the pharmacy, I’ve already stopped using them for my groceries now I will just stop all together.
• DS

  Daniel S

  Jan 22, 2022
  1.0
  Rude and unhelpful. I had one refill left on my prescription and called it in three weeks before it expired. I visited the pharmacy three different times and was told they didn’t have it and would order it. On my last visit I was told my prescription had expired and they would not fill it. Yes, by that time it had expired, but only because it took them so long to fill it in the first place.
• OO

  okolonaband

  Oct 11, 2020
  1.0
  Just came from picking up asthma medicine for my wife and the pharmacy tech is wearing his mask around his chin (as he always does). Claim to adhere to a masking policy is a sick joke. He should not be breathing on medicines for vulnerable populations.

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