Kroger Pharmacy

Reviews

• CT

  crystal torney

  Jul 20, 2026
  1.0
  I had a very disappointing experience at the Kroger Pharmacy located on Peachtree Road in Brookhaven this past Thursday. I arrived after work to pick up my prescriptions using the walk-up window. I was still wearing my work uniform when the first pharmacy employee came to the window. She picked up the phone, stared at me for several moments without greeting me, and then asked, “Do you need something?” I responded by saying hello and explaining that I was there to pick up my prescriptions. Her reply was, “Oh, I thought you were here for a package.” I found that comment both unprofessional and inappropriate. As someone who works in a professional role, if I were making or receiving a delivery, I would have gone inside the store—not used the pharmacy pickup window. Another employee then assisted me with my prescription pickup. After verifying my information, he opened the pickup window so I could pay. My phone battery had died, so I was using my physical debit card instead of mobile payment. I first attempted to tap my card, but when that didn’t work, I inserted it into the card reader. While I was in the middle of completing my transaction, the employee abruptly slid the pickup window shut, removed my card from the payment terminal, and began pressing buttons on both the card reader and the computer. I immediately knocked on the glass to get his attention, but he completely ignored me. A few moments later, he reopened the window and handed me my card, my prescriptions, and the receipt. When I asked what he had done, he told me I was “supposed to tap” and spoke to me as though I didn’t understand how to use the payment terminal. He then stated that he intervened because he didn’t want me “to take long.” That explanation was unacceptable. No employee should interrupt or take control of a customer’s payment transaction without permission, especially while the customer’s card is inserted into the payment terminal. Beyond being disrespectful, it raises serious concerns about proper payment handling and customer trust. After leaving, I charged my phone and called the pharmacy to report the incident and request contact information for upper management. I spoke with an assistant manager named Susan, who listened to my concerns, apologized, and assured me that the pharmacy manager, Ryan, would contact me the following day. Unfortunately, today is Monday evening, and I have yet to receive the promised call. This entire experience reflected a lack of professionalism, respect, and accountability. I understand that pharmacies can be busy, but that does not excuse dismissive customer service, inappropriate handling of a customer’s payment transaction, or failing to follow through on a commitment to address a serious concern. I sincerely hope Kroger management investigates this incident and takes steps to improve both customer service and staff training at this location.
• TF

  Terrence Ferguson

  Apr 20, 2026
  2.0
  I hate to leave reviews specifically about people, but Ryan did not do his due diligence and was unwilling to support his peers. My prescription had a 90-day supply and they had a 30-day supply when I arrived. He took no accountability on behalf of the team - when I returned the next day, he didn’t support the black woman who tried to clean up the error.
• JG

  J G

  Apr 14, 2026
  1.0
  Ryan and Patho are extremely rude men who are in the pharmacy here. I cannot understand why a pharmacist would be so rude to a new customer but his negativity and careless attitude to the very people that allow him to have a job trickle down to the people that work under him and I hope that I get a response from this with a phone number from someone at Kroger who actually cares and I will call them personally and fill them in. There are lots of places to go and get Rx’s other than this place so maybe this will encourage you to actually do your job beyond the books and behind the counter because the other side of the counter is just as important when you are working in service. I’ve been a loyal Kroger customer since I was a teenager in Kentucky and am in my 50’s, had multiple relatives in Kroger corporate in Cincinnati. They’re retired but I’ll be sharing my experience with them because they always ask me! Do better! PS. I just read the reviews and should have known not to come here in the first place and that’s on me!
• TC

  Taylor Cantrell

  Mar 13, 2026
  5.0
  Everyone here is lovely and goes above and beyond for their customers. They make you feel taken care of and will always do their best to accommodate your needs. I can’t tell you the amount of times they went out of their way to help me and it is beyond appreciated.