LensCrafters

Reviews

• DH

  Darien Heyward

  2 days ago
  5.0
  ⭐⭐⭐⭐⭐ I don't usually write reviews, but I had to recognize Sirjarrette for the exceptional service he provided at LensCrafters. From the time I walked in until I left, he was professional, patient, and genuinely invested in making sure everything was right. Most importantly, he helped get my vision back right. I didnt realize how much I was missing until I put my new glasses on. It's rare to come across someone who not only knows their job but also truly cares about the people they're helping. Sirjarrette is a great representation of excellent customer service, and LensCrafters is fortunate to have him. Thank you again for helping me see clearly again. I truly appreciate it!
• AM

  Ajari Mapp

  2 days ago
  5.0
  Literally right this review after leaving, I had a great experience at LensCrafters. Sirjarrette was super helpful and helped me find the best pair that fit me and my vibe. LensCrafters has the best customer service in my opinion!, Sirjarrette was very kind and considerate in showing me different glasses and which ones would be fit me.
• TC

  TheThreeBens Channel

  2 days ago
  5.0
  Sir’s Service was amazing from start to finish. The other staff was friendly, professional, and took the time to answer all of my questions. They made the entire process easy and stress-free, and I never felt rushed. The selection of frames was great, and the team helped me!
• PL

  Pat Lee

  Jun 13, 2026
  5.0
  Aerhais provided fantastic service. She helped me find the perfect two pairs of glasses and ensured I had all the special features I needed including crossly coating. In fact my husband had not intended to buy glasses and he ended up ordering 2 pair. Areas is a very valuable sales associate. On the other hand I am disappointed at the outside appearance of the store every time I come. It’s deplorable. Everything is overgrown. I’m ashamed to pull into the parking lot. Please address this concern if you expect referrals from your customers. Routine landscaping is important.
• XB

  X Chase Brammer

  Jun 11, 2026
  2.0
  Very timely and nice people, but that's about it. Their favorite word here is "No." Doctors are wildly unconcerned and impatient with scans (openly admitted to getting bad scans and didn't try to get better ones). Did not take their time with eye exam or quality of vision. Won't be coming back. The LensCrafters staff was similarly unconcerned and unhelpful. Mainly concerned about collecting marketing info. The frame selection is similarly bad. Very few masculine frames, and all the frames besides that were very similar in shape, bad variety. I asked them if they could adjust my existing glasses and they refused. They will not measure pupillary distance, nor will the doctors provide an actual signature on glasses prescription as some places need... Unfortunately, still very worth it to see a normal eye doctor and opthalmologist, but good in a pinch.

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