Club Pilates Chastain

Reviews

• CD

  Christiana Dimitropoulou

  Sep 20, 2026
  4.0
  While visiting Altanta I tried this club Pilates. Lucy was very friendly, welcoming and very helpful describing the exercises. Also, she was very adjustable to the level of the students. I totally enjoyed it. I wish I could visit again.
• DB

  D Bruce

  Jul 16, 2026
  5.0
  Jenayeda and Renee are the best! Always inclusive,, always empowering and ALWAYS challenging!
• LG

  Linda Goodman

  Feb 18, 2025
  5.0
  Nice introductory class.
• RT

  Rebecca Thomas

  Jan 22, 2025
  1.0
  Beware — the studio is choosing to enforce their cancellation fee policy with absolutely no wiggle room whatsoever. Members schmembers, am I right ? It’s a new studio. The classes are all mostly full with waitlists. I was trying to get into a class the next day and waitlisted for two with the intention of dropping off the second if i got into the first. I went to bed that night and got into both while i was sleeping. I called the studio right as they opened explaining the situation and asking if they could take me out of the later one (to give ample time for the next person on the waitlist after me). To note — it’s ENTIRELY the studio’s choice to be cool about these situations and I’ve never had issues over years when calling in before to avoid the fee if there’s a decent explanation/reason. This is including Brookhaven loc which is all under same owner. Hours go by. I arrive to my class I see I’m still enrolled in the second one. Time is now running out to fill the spot. I ask the front desk person who tells me I was outside of the free cancel window (yep— aware. That’s why I called to be taken off and didn’t cancel myself) and that I’ll have to use my one courtesy cancel for the entire (!!!) year on this. I’m at this point assuming they are kidding. They aren’t. I’m told “there is nothing they can do”. I asked to speak to the manager. Manager proceeds to rattle off a memorized explanation from a training book that the instructors don’t get paid if the classes aren’t full. It’s the policy. Yada yada. Let’s follow that logic. The person that canceled freeing up my spot overnight already is paying a late cancel fee. How many cancel fees does the studio need for one class spot that likely will still fill? There was also a waitlist behind me to fill my spot anyway. They should have moved to next waitlist person right away if the instructors pay was truly the concern. Instead they intentionally left me in the class all day to process my “single courtesy cancel for the year”…ensuring the spot would go empty for the instructor. I understand the cancelation policy needs to exist. It’s a deterrent. Etc etc. I make a point to not cancel OR I pay the late fee if my plans change. I’ve been a member at 4 different club Pilates locations over the last 10 years and I’ve never once experienced such a blatant cash grab approach before for a reasonable situation that comes up. Which let’s be honest likely could be more than once per year. Your members are humans not robots and your business model shouldn’t rely on cancel fees to hit your profit margins. This was a poor business decision by the studio. You have real life and business decisions you choose to make every day dealing with people and you have policies to fall back on. Hopefully they cover customer service skills and resolution tactics in the next training session. How about “hey we removed you this time, but we are going to be firm on this going forward. Here’s why….” Insert an actually compelling reason why. Regardless I’ve never felt compelled to write a bad review for any business before this. Overall the studio is fine. Equipment is new. Instructors are good. They went with fabric straps for the classrooms which is a foul choice as you can’t sanitize them after each person and people have sweaty hands and gross feet. They already stink. And not a fan of management.

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