LensCrafters

Reviews

• LB

  Laura Baquero

  1 day ago
  5.0
  Helpful and super friendly! Fixed my glasses in no time.
• GP

  Gabrielle Pace

  3 days ago
  1.0
  I would give this location zero stars if I could. I have been a Lenscrafters customer since 2001, have been to 5 locations across two states and I have never had an experience like this. This has been a month long rollercoaster and I will never give this location my business ever again. If you can afford to drive a little further and go somewhere else, you should do so. September 18th, I went to this location to have a routine adjustment. I waited patiently in line for about 20 minutes for my adjustment and customer who came in after me for a pick up was served first. Red flag #1. My frames are plastic, and I was under the understanding that heat would be applied to the frames in order to make the plastic more pliable. Sneha bent them in the middle and the arm without applying the necessary heat and cracked the frames. She handed them back to me and told me to call them if I had any issues. Red flag #2. I let her know that I was not comfortable leaving with broken frames and as long as they replaced them then we had no issues. She then tried to charge me $50 to replace the frames and the lenses. I was upset because I feel that I should not be charged a fee to replace glasses that were broken by the staff. Eventually, she called her manager Brittney, and after some back and forth they agreed to fix them for free. September 19th I called the store and spoke to Jonathan who told me he was the manager and he apologized and told me that I would be able to come in and pick up my replacement pair on Sunday. September 20th I show up and find out that not only were they going to give me the demo pair off of the shelf but also that my lenses wouldn’t be able to be fit into them until Monday because the lab was closed. Why wasn’t that told to me over the phone? Why would you schedule me to come in at a time when you knew that the lab would be closed? And in a post Covid world, why would I want demo glasses? I paid full price for mine and they are not a demo pair. Red flag #3. At this time Sneha assured me that a new pair would be ordered for me the next day. September 24th I called and spoke to Christine/Christina who told me that they had already been ordered and they would call when they were ready. October 1st I called and was put on hold while Christine looked for the glasses. I waited on hold for 10 minutes before I called back. She said she was still looking for them. I waited another 10 minutes on hold before I hung up without an answer. Red flag #4. I called back at 7 pm and Christine answered and let me know that my glasses had never been ordered but the manager would order them for me tomorrow. It is now October 12, I’m all out of flags and I still haven’t heard anything about my replacement glasses. I have been chasing a response from Brittney or Jonathan or any management for a month. This is has been a terrible experience, not just the incident but the way it has been handled every step thereafter. A billion dollar corporation like LensCrafters should have processes in place for incidents like this and I really feel as though they are trying to cover their ass and save themselves few bucks and just hope I’ll go away. I will never ever spend my money here.
• DM

  Debbie Mayville

  Sep 22, 2026
  5.0
  Catalina was wonderful! She saved me by fixing a pair of glasses I sat on while be in town for work. Prompt professional service. Thank you
• JS

  Jacqueline Solarewinski

  Sep 11, 2026
  5.0
  I thought my glasses were done for after my grandkids got ahold of them, but LensCrafters saved the day and my glasses! I brought them in broken and sure that I would need to purchase another pair, but they were able to fix them! And they were so welcoming and kind. This will be my new place for all my glasses needs.
• KM

  Keunna McFadden

  Sep 10, 2026
  5.0
  I had an absolutely wonderful experience at LensCrafters, all thanks to Catalina! From the moment I walked in, she made me feel welcomed and completely taken care of. She was amazingly patient with me while I took my time trying on frames, giving great honest advice and helping me find a pair that fit my style perfectly. She walked me through every step of the process without making me feel rushed or overwhelmed, answering all my questions with a genuine smile.

Frequently Asked Questions About LensCrafters