Kroger Pharmacy

Reviews

• RY

  RICK YOUNG

  Mar 14, 2023
  1.0
  No good!!!!!
• BH

  Baleigh Haas

  Nov 24, 2018
  1.0
  This kroger pharmacy deserves zero stars. ZERO. I send medications through for refills and I will sometimes wait two or more days for them to be filled, even if the medication is in stock. I have had to call after submitting an order online to make sure they will fill them. I was told the other day while placing one of those calls that it would all be filled by 5 o’clock that day. Some were, but not all. I knew that was too good to be true. I have run out of medication because they simply neglect to fill my prescriptions. I am writing this review after almost a WEEK without some medication because they have not fulfilled my order or called my physician for refills, even after I have submitted requests. I have submitted TWO requests with no results. Why do you offer the service to call my doctor if you don’t even do so? I mean, isn’t that one of the things you’re paid to do...? Oh and another thing...don’t send me texts saying that they are ready for pickup, then tell me they aren’t when I arrive. I used the Kroger pharmacy in Sandy Springs when I lived there and they were on top of things. Days when I was busy at work and could not call the doctor and wait around on hold, I could push a couple buttons on the app to submit the call request and they would actually call. My orders were always filled that day unless they were waiting for approval from my doctor (which they ensured never took more than a day, two at the most), or unless the medication was out of stock. I use kroger pharmacy for the fuel points, but I’m about to switch to a different location. Even though this one is not even two minutes away from my house, I can not deal with their incompetence anymore. Like i said...i have run out of medication multiple times because even if they say the medication will be filled that day, it isn’t. That’s not the way to run a pharmacy. It is dangerous to run out of medication and stop it cold turkey, but because I’ve chosen to use this location I have had to stop taking my pills abruptly while I wait around for an indefinite period of time for them to fill the order. I really, really wish I could rate them zero stars. I think I’ll actually switch back to the Kroger in Sandy Springs and make the 30 minute drive to avoid the inconvenience, laziness, and overall incompetence of this location. Y’all have to get it together.
• BH

  Beka Hyder

  Apr 30, 2018
  5.0
  This is my pharmacy of choice. The staff is attentive, knowledgeable, and friendly. They are always sweet with my toddler as well. My prescriptions have always been on time and accurate. And it's super convenient, as it is located inside my grocery store.
• AW

  amber wintersgill

  Jan 16, 2018
  1.0
  If I could give this place ZERO stars I would. They are HORRIBLE. I have NEVER had a good experience with them but have used them because they are the closest pharmacy near me. Not any more. I will drive out of my way to avoid them. I get my older sons meds here and my youngest sons. They are monthly medicines that both NEED. They are NEVER done on time. I even get texts saying that they are ready then go to pick them up only to be told it isnt ready. SERIOUSLY??? I put in a prescription On a Thursday that that my son was supposed to start taking right away. I was told they wouldn’t have it in until the following afternoon because they had to order it. Ok fine. The next day I was told it would be in on Saturday. Saturday I was told it wouldn’t be in until Monday evening. (During this time I was sent texts saying it was ready twice!) this went on until the FOLLOWING Thursday. A WHOLE week later. I called and the guy goes “we just ordered it yesterday so it will be in tomorrow evening” (Friday). So they lied for a week saying they ordered it when in fact it wasn’t ordered until a week later. Then my youngest who has Cystic Fibrosis had an antibiotic called in this morning. It is 5:16 pm right now and they are saying it still won’t be ready for another HOUR! This is medicine that he needs sooo bad! Please use a different pharmacy as they are not very good!! These two examples are only a few of the MANY horrible ones I could give.
• TE

  Tim Evans

  Apr 19, 2017
  5.0
  Cheap and fast

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