LensCrafters

Reviews

• VH

  Victor Gonzalez Hernandez

  4 days ago
  5.0
  Roland is the magic man. He made my day by making my glasses in half the time. Got me going super fast. The staff is super friendly and super professional. Thank you for the amazing treatment
• SW

  Simone webb

  Jun 20, 2026
  1.0
  Extremely disappointed. Doctor was great. I got measured for a pair of glasses that I loved and told the lady that I needed to talk with my boyfriend about it first. She said ok and told me that she was leaving for the day at 2pm but it was okay for me to come back and speak with anyone and they would be able to help me. Went back less than an hour later and talked with another person and to my surprise the price of the glasses had increased. Very confused, and disappointed.
• BH

  B H

  Jun 20, 2026
  1.0
  Rude!!!!!!!! Do not go up to the counter and ask about discounts!!! They looked at me like you are beneath them. I have a simple question about the 50% off and they were like we don’t do 50% off very snotty looking at each other with a giggle and I said well if I had a pair of glasses I thought it was advertised 50% off the next pair And they said yeah well that is if you buy a pair …..like because asked about a discount I must not be able afford to buy a pair.
• TR

  Tiffany Ramnarine

  Jun 15, 2026
  2.0
  Wish I had a better experience, went to pick up on online order after receiving an email that my order was ready for pick up. One lady started to help me and after she couldn't find my order she sent someone else to tell me that my order wasn't back there. After asking if they were able to look up my order number to see the status, they were unable to because it was an "online order" and that I would have to contact Ray-Ban specifically. She did not seem very empathetic when she apologized to me and neither of them seem very interested to help me. Anyways, got my glasses today and the same lady completely ignored me (I am sure on purpose), another employee helped me (didn't get his name!) but wish better customer service and professionalism was taken into consideration with these employees. Will be sending my future pick up orders somewhere else.
• PL

  P.T. Lee

  Jun 6, 2026
  5.0
  I had another outstanding experience, on 6/5/26, at LensCrafters in Winter Garden, and I want to specifically recognize Shaun, Team Lead, for his exceptional customer service. This was my second visit to the store, and once again Shaun went above and beyond. From the moment you walk in, he makes you feel like a valued customer and treats everyone as if they are a VIP. His professionalism, kindness, patience, and attention to detail are truly remarkable. Shaun provides a level of personal service that is rare to find today. He takes the time to listen, answer questions, and ensure that every customer feels comfortable and appreciated. He genuinely cares about helping people find the right eyewear and making the entire experience enjoyable. Because of employees like Shaun, I look forward to returning to this location. LensCrafters is fortunate to have someone who consistently delivers such outstanding customer care. Thank you, Shaun, for making every visit a positive and memorable experience! — Pauline Thompson Lee

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