LensCrafters

Reviews

• ED

  Essy Dariarow

  2 days ago
  5.0
  Today I visited LensCrafters on 1813 W, New Haven Ave (US 192), West Melbourne, FL 32904. The visit was a total pleasure from arrival to departure. The admission clerks, the nurse practitioner, Dr. Walter herself and a gentleman named Lou in the Frame and Lens section were all very personable and treated everyone like a family member. You don't see this kind of interactions in many places. No wonder they are booked solid months in advance. Keep up the good work. Thank you!!!
• AB

  ANTHONY BUSONE

  2 days ago
  2.0
  1 year ago was my first and last experience with LensCrafters. Chose a Ray Ban rimless $430 frame . Within 1 week one side kept coming apart and I would be attempting to fix it without best sight. I returned twice and mentioned it both times and received a non response from manager and salesperson. So I have spent an entire year with the most expensive frame I have ever purchased and it falls apart weekly. My time has come to purchase a new frame and I will not be choosing lens crafters . I spent my entire career in sales and the most important mark of building loyal customers is not so much the sale but addressing and correcting issues that arise.
• JG

  Joven Garcia

  May 8, 2026
  5.0
  Knowledgeable and professional...we had a pleasant experience!!
• LW

  Lorena Wilson

  May 8, 2026
  1.0
  Second time at this location and thought Veronica was professional, friendly and helpful. However, store manager and oculist, Guillermo tried to scam me- so be careful! During my most recent visit, because now they use the Ipad to show your the itemized cost of your glasses, which they only show it to you for 10 seconds max, where you are not able to take time to read and understand the charges, Guillermo had added all the extra features, like anti-scratch, anti-reflection, etc, etc, etc, every charge pretty much on his own. The cost of my glasses with insurance came out to ~$260. It was only after I asked to see the Ipad again and asked him to go over each charge that he removed all the additional features to my glasses, the cost went down to $50 total. I called him out on how he appeared devious and lacked transparency given he did not go over any of the charges with me and automatically added them without getting my approval. He tried to give me a lame excuse about it. But I thought this was very devious, especially coming from the store manager. But that tells you the nature of this place. So be careful- when buying prescription glasses, ask for them to review each charge with you- they were not fully itemized on the Ipad either, i had to ask them click in each category (like lenses) to uncover each charge specifically. Warning you may be scammed and overcharged here!
• RM

  Razvan Mosincat

  Apr 22, 2026
  5.0
  Julie was especially helpful and efficient in fixing an issue with my new sunglasses. I've been using this LensCrafters for a few years now as it is always nice to walk into, try frames, and discuss options.

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