Warby Parker Shoppes at Isla Verde

Reviews

• CS

  Caroline Santise

  Jul 2, 2026
  5.0
  Great service today at Warby Parker on State Rd/Wellington. Everyone was super attentive, Dr. Martinez was lovely. Would absolutely go back, can’t wait to get my new glasses. Would highly recommend, beautiful space!
• JS

  Jane Snell-Simpson

  Jun 26, 2026
  1.0
  Complete Failure of Customer Service: A Total Nightmare I am utterly outraged and disgusted by the abysmal treatment I experienced this morning. Your sophisticated branding and marketing raised the bar for me, making me expect a premium experience. Today, I learned firsthand that it is all a total lie. For two weeks, I was bombarded with automated reminders threatening that a five-minute delay would forfeit my appointment. I respected your time and arrived 15 minutes before the doors opened for the first slot of the day. You, however, showed absolute contempt for mine and wasted my entire morning dealing with pure incompetence. When booking, I explicitly provided my insurance on the form offered once the appointment was set. Yet, your staff claimed they couldn't find my policy (even though they found my husband), who is a dependent on my plan. Instead of doing their jobs and making a quick call to verify, your staff stood there lazily watching the clock, then had the unmitigated gall to tell me my time had passed and I needed to reschedule. Your system failed, but my morning is ruined? The audacity is staggering. The second I got to my car, I called my insurance provider. They confirmed my full coverage in minutes. They were so appalled by your store's behavior that they called your corporate line themselves, because your specific location wouldn't even answer the phone. It took two weeks to get this appointment, and your staff completely blew it due to pure apathy. The lack of care is unbearable. My husband had a wonderful experience at the Boca Raton mall location, but because of the insulting, dismissive treatment I received today, you have officially lost two customers. Neither myself nor my husband will ever set foot in your stores again.
• KG

  Kenneth Grill

  Jun 24, 2026
  5.0
  The sales associate was of great assistance helping me to select the frame and lens features that was most appropriate for my needs and the Optometrist was very helpful making sure that the frame was correctly positioned on my head and that the lenses were properly focused to maximize my visual acuity.
• IW

  Isabella Calderon Wren

  Jun 20, 2026
  5.0
  Super helpful staff, always have a great shopping experience!
• MM

  Marlon Monzon

  Jun 4, 2026
  5.0
  Excelente servicio, trato y opciones el mejor lugar para emcontrar lo que necesitas

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