LensCrafters

Reviews

• DL

  Danielle Loucks

  3 days ago
  5.0
  The doctor and receptionist here were extremely kind and truly care about their patients and their experience. I felt well cared for throughout my exam. It’s very clear that patient experience matters to them, and I really appreciated the kindness and professionalism I was shown on the exam side of the visit.
• PJ

  Paul Jones

  Aug 18, 2026
  1.0
  The warranty is a scam, they’re very nice when you’re buying the glasses , not so nice when you call for a warranty…..thanks for your reply, tell your manager that I’m certainly not trying to scam you and I don’t appreciate being accused of this. I’ll go to a local shop from now on.
• DB

  Dominic Bjerke

  Aug 10, 2026
  5.0
  Bill was very helpful and took the time to help me and my son find the right glasses, lenses and frames. Bill jumped right in and asked questions to find our perfect match.
• HB

  Howard Blumenthal

  Aug 5, 2026
  5.0
  Yesterday, I ordered two pairs of glasses at the LensCrafters in Vero Beach. I've always have gotten my eye exams and eyewear at LensCrafter’s. I had a recently located to Vero Beach about a year and a half ago, so this was my first time at this store. Well, if I was to rate my experience from 1 thru 10 , I give this store an 100 score. The Eye Doctor and her staff treated me with kindness and thoroughness. Then I had the wonderful pleasure to work with Nicole, who happens to be a manager at store. She was such a delight to work with. She had provided me with some of the best customer service that I've had in quite awhile. She was also very honest and knowledgeable while helping me to decide between frames. I run my own small business and know that the (better or worse) customer service that you provide your customers will either make or break you. Unfortunately, it seems to be more and more rare to find that with “Big Box Stores,” these days. I don't believe that it is usually the fault of the employees. I think it is because they aren't recognized, commended and appreciated for going the extra mile. It’s also the corporate culture that seems overly concerned with their bottom and their share holders. I mean no offense, LensCrafter’s Corp. Execs. I’ve always had a great experience with the staff at all the LensCrafter’s locations that I have visited. However, my experience at the Vero Beach location is one that goes down in the record books. So, I would like to address the LensCrafter's Execs, again. I really hope that you are aware of your outstanding Vero Beach location. I also want to give an extra big shot-out to, Nicole. You have one "True Gem" of an employee with her. Please make a note of that. All best! Howard
• DD

  DEF

  Aug 1, 2026
  5.0
  These guys are great... patient, friendly, knowledgable, and committed to getting it right. I purchased 3 pairs at once. Michelle, Nicole and Chantill were outstanding--after factory errors were suspected, they did everything necessary to ensure my vision was perfect before I left. Special kudos to Bill for his time, endless patience and attention to detail. Thanks everyone!

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