Shanna and Bryan Glazer JCC

Reviews

• JW

  Jan Wessells

  Aug 6, 2026
  5.0
  Wonderful place to work out swim or play pickleball. Create bakery!
• AS

  Amanda Schulis

  Jul 31, 2026
  2.0
  It's just not a great location for us which we have known and one of the reasons we kept it was for the pool. We had a few instances of other kids being nasty to my son when he tried to play and share toys at the pool. Also, I had one member bang on my window to tell me my car was "on the line" of a parking spot at 5:30 am, scaring the hell out of me. And then stand there until I reparked. This is the same woman that wears a mask in the work out room, but not on the track and then glares at you if you directly pass her. It's also difficult to get information on swim lessons or kids classes. Some perks are the kid care room staff is very sweet and the deli is delicious. Overall, it's very evident that there are some members that believe it is "their" club and just not welcoming to new members. This was our second time joining and this will be the last.
• NG

  Nick Gatward

  Jul 30, 2026
  1.0
  Been here for over 8 odd months. I would not recommend joining for their lack of care for their members (if an event is on you can’t use the facility) or just the general staff not having any idea if the pool or sauna is open. Staff will tell you the sauna is open, you arrive 5 mins later and it’s closed! It’s mental… get your crumbs together!
• DD

  Devin

  Jul 9, 2026
  1.0
  I rarely leave negative reviews, but this experience deserves to be shared. My friends and I had been coming here regularly to play basketball, paying the guest fee each time and respecting the facility and its staff. We enjoyed playing here and had every intention of continuing to support the gym. Unfortunately, our most recent visits completely changed our opinion. The issue wasn’t that the facility has rules—every business should have them. The problem was the way those rules were selectively applied and the lack of professionalism shown in addressing us. It was difficult to understand why expectations had suddenly changed after months of visiting without incident, especially when no clear explanation was provided. What stood out most was the customer service. Instead of feeling like valued paying guests, we were treated as though our presence was an inconvenience. A respectful conversation could have resolved any concerns, but the approach taken was unnecessarily cold and confrontational. Consistency matters. If policies exist, they should be communicated clearly and enforced equally for everyone. When that’s not the case, it creates an environment where customers question whether they’re being treated fairly. It’s disappointing because the facility itself has a lot of potential, and we genuinely enjoyed playing here. However, the experience with staff overshadowed everything else. Respect should never depend on whether someone is a member or a guest who has consistently paid to use the facility. I hope management takes a closer look at how guest interactions are handled. A positive facility is built not only on its amenities but also on the way people are treated. Based on our experience, we’ll be finding another place to play.
• RR

  Ryan Rose

  Jul 9, 2026
  1.0
  For months, my friends and I have been coming to the JCC to play basketball as paying guests. Every single visit, we paid the required $20 guest fee, respected the facility, and never had any issues. That suddenly changed. Without any meaningful explanation, it felt like the rules were being changed specifically to discourage us from continuing to play. After months of welcoming our business, the treatment we received was completely different and, frankly, disrespectful. Instead of communicating professionally, staff approached the situation in a way that felt targeted and unnecessarily confrontational. What made the experience even more disappointing was the inconsistency. Policies that had never been enforced before were suddenly applied in a way that appeared directed solely at our group. Whether intentional or not, the treatment left us feeling singled out, unwelcome, and on the receiving end of unequal treatment after months of being paying customers. We came to compete, have fun, and support the facility by paying every time we walked through the door. Instead, we were met with an atmosphere that felt hostile and dismissive. No paying customer should be treated that way. I hope management takes a serious look at how guests are treated and ensures that policies are communicated and enforced consistently and respectfully for everyone. We will never return and will proactively prevent anyone we know from making the same mistake of giving these people business.